Personal Banker

Key Duties & Responsibilities

• Coach team to deepen customer’s relationships, while delivering excellent customer service.
• Take ownership and address customer’s concern for resolution when the next level of authority is needed.
• Ensure that the necessary research is completed to bring about a positive resolution for the customer.
• Process all teller transactions accurately and efficiently.
• As lead for scheduling and facilitating Bank at Work sessions and participate in customer courtesy call initiatives.
• Establish new accounts, including consumer, business, retirement accounts, and collateral loans while managing new account follow-up within established guidelines.
• Accept and assist customers with consumer loan applications.
• Serve as sales champion for all delivery channels (i.e., ATM, Online Banking and Telephone Banking) and Bank’s business partners to contribute to branch goals.
• Perform supervisory functions as needed for reviewing and approving transactions.
• Perform opening and closing responsibilities for their assigned Branch location, as needed.
• Able to present features and benefits of all Bank’s products and services, including Bank business partners to customers.
• Aid in utilizing effective marketing/merchandising techniques (leveraging the bank’s products and services), as well as business partners, to improve new customer cross-sell and business development.
• Create a positive team environment by modeling appropriate behaviors.
• Set standard for excellent customer service.
• Responsible for adhering to all applicable Bank policies, procedures, law, and regulations.
• Aid in the planning of and participation in branch growth meetings.
• May be required to assist other branch locations, as needed.

Knowledge, Skills & Abilities

• Thorough knowledge of teller operations and the Bank’s core system.
• Thorough knowledge of Mechanics Cooperative Bank's products and services, including Bank’s business partners.
• Ability to develop and deepen customer relationships by recommending appropriate products and services to customers.
• Strong customer service skills and the ability to ask questions to identify needs in order to expand customer relationships.
• Thorough understanding consumer lending products.
• Strong compliance and Federal Regulation knowledge and understanding.
• Good problem-solving and decision-making abilities.
• Knowledge of basic computer functions and strong math skills.
• Good oral and written communication skills.
• Ability to cultivate a strong working environment by coaching and training tellers on key accountabilities and tasks.
• Must be able to lift twenty pounds.
• Retail/sales experience or equivalent work experience preferred.