Personal Banker

About the role

Imagine working somewhere that offers more than a steady paycheck; a place where you have ownership, employees are celebrated and growth is encouraged, both personally and professionally. At Guaranty Bank & Trust, we improve the financial well-being of our customers while delivering a "Raving Fans" experience, both for customers and employees. We are eager to welcome you as a new Personal Banker to our team who will help us continue to drive change, create a fun and inclusive work environment while bringing creative and open-minded ideas to our people experience through the lens of our core values.

Why choose us

Founded in 1913, Guaranty Bank & Trust has been serving its community with a mission that goes beyond financial transactions, focusing on building bridges, nurturing growth, and ensuring a brighter future. Recognized for its excellence, Guaranty Bank & Trust has been named one of the “Best 100 Companies to Work for in Texas” by Texas Monthly Magazine for thirteen consecutive years and has earned a 5-star rating from Bauer Financial, Inc.

Duties and responsibilities

This position combines both traditional Teller and New Account duties for a more holistic experience for our customers. Employee will act as a back-up Teller.

New Accounts

• Work with customers and prospects to build loyalty and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs
• Open new accounts, including consumer and business accounts
• Take ownership of the customer experience including on-boarding and resolving service issues
• Conduct outbound sales activities such as meeting with local businesses and attending community events to establish visibility in the community and drive business to the bank
• Connect customers to the appropriate loan, mortgage, treasury management, or investment specialists that can help them with specialized financial needs
• Contact new customers by phone to follow up to ensure customer satisfaction, resolve issues, and address any additional financial needs based on the customer’s financial priorities

Teller

• Handle cash transactions and make appropriate decisions regarding negotiable instrument transactions, including verifying cash and endorsements, receiving proper identification and ensuring validity, and identifying counterfeit currency and fraudulent checks
• Balance ATMs, all cash on hand, drawer activities, and totals on a daily basis
• Ensure all cash and coin is secured in accordance with bank policy when not in use
• Consolidate and balance daily transactions
• Perform transactions such as accepting deposits, process loan payments, cashing checks, and issuing money orders and cashier’s checks

Combined

• Engage customers in the lobby and on the phone to assist, educate, and train them on how to conduct transactions through self-service technologies
• Comply with privacy policies and procedures to maintain customer confidentiality and information protection
• Comply with all federal, state and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures
• Complete and pass all required regulatory compliance training as assigned
• Perform any additional duties and tasks assigned by management

Qualifications

• Displays passion, commitment and drive to deliver an experience that improves our customer's financial lives
• Excellent communication skills that build customer relationships based on trust
• Strong critical thinking and problem-solving skills to meet our customer's needs
• Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to change
• Ability to collaborate with others to achieve shared goals
• Proficient in Microsoft Office

Education, experience, & licenses

• High school degree or higher required
• Minimum 1 year of Teller or New Accounts experience preferred
• Minimum 1 year of customer service and cash-handling experience required

Must live within 30 minutes of the Guaranty Bank & Trust address listed below: 110 Halesboro St, Bogata, Texas 75417.

Physical demands

While performing the duties of this job, the employee is often required to sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to stand; walk; and lift or reach with hands and arms. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6–8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing/descending stairs in an emergency situation.

Specific vision abilities required by this job include: close visual acuity to perform activities such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

Benefits

• Medical, dental, vision, and life insurance for employees and eligible dependents
• Health savings account option
• Employee Assistance Program (EAP)
• Health rewards program
• Retirement savings plan including 401(k) and Profit-Sharing plans
• Short- and long-term disability benefits
• Education and training benefits
• Discounts on banking products and services
• Generous Paid Time Off (PTO) plan and paid holidays