Personal Banker

About the role

Assists the Consumer Banking Manager in branch operations, ensuring compliance with established policies and procedures while delivering exceptional customer service. Acts as a resource for operational and customer issues, exercising discretion and good judgment.

Responsibilities

• Assists customers and employees, motivates staff, and helps achieve branch and individual sales goals.
• Opens and closes the branch.
• Performs teller duties, including:
  • Receiving checks and cash for deposit and payment to accounts.
  • Verifying amounts and examining checks for proper endorsement, ownership, and fraud risk.
  • Cashing checks and processing withdrawals after verifying signatures and customer balances.
  • Accurately counting, checking, and reconciling coins, currency, and transactions.
• Provides customer service duties, such as:
  • Opening and closing accounts.
  • Resolving customer problems and inquiries about financial products and services.
  • Cross-selling bank products and services.
• Assists in day-to-day operations, including customer service and teller duties on a regular rotation.
• Ensures operating procedures are followed and maintains proficiency in providing legendary service to customers and coworkers.
• Resolves difficult situations with tact and diplomacy.
• Maintains thorough knowledge of bank products and services and ensures other branch personnel are informed.
• Actively pursues sales opportunities and cross-sells bank products and services to new and existing customers.
• Works with the Manager to set and achieve goals, making referrals to other business departments as needed.
• Participates in sales programs to generate new customers.
• Arranges daily work plans to handle customer flow and bank processing requirements.
• Follows branch control and cash handling procedures.
• Understands role in case of robbery and knows proper post-robbery procedures.
• Ensures compliance with all banking regulations, including the Bank Secrecy Act and information security initiatives.
• Performs entry-level supervision of the team, including assistance with transactions, risk assessment, coaching, and motivating staff.

Requirements

• Knowledge and understanding of compliance and fraud issues to protect customers and the bank.
• Ability to work in a fast-paced environment while maintaining professionalism.
• Takes a proactive approach to knowledge of the banking industry and leadership.

Supervisory Responsibilities

Reports to the Branch Manager and indirectly to the Assistant Manager. Work is reviewed by the Branch Manager and Assistant Manager. Tellers report indirectly to the Personal Banker for questions or problems when management is not present.