Personal Banker

About the role

Personal Bankers are enthusiastic, self-motivated individuals with proven success at delivering solutions that help clients achieve financial freedom and peace of mind. Personal Bankers achieve this vision by building professional relationships with existing and potential clients to understand their financial needs, to deliver valuable products and services to meet those needs, and to complete the account opening process accurately. Successful Personal Bankers are enthusiastic about delivering an excellent client experience; understanding and promoting bank products and services to individuals and companies; conducting accurate banking transactions in a fast-paced environment; and working with a team to achieve individual and group goals.

Responsibilities

• Provides "fast, easy, and personal" service consistent with client service standards, including resolving problems, building relationships, handling special requests, greeting clients in a friendly manner, and taking ownership in all situations ensuring follow-through and timely resolution
• Promotes consumer and small business banking products and services to clients and prospects using direct sales techniques in and around the assigned banking center, including handing out product brochures, engaging potential clients in conversations about banking needs, and speaking with knowledge and positivity about the bank's products and services
• Achieves specific sales goals on a daily, monthly, quarterly, and annual basis
• Develops and maintains relationships with business partners to maximize opportunities and achieve sales standards
• Provides a broad base of financial services with the goal of earning 100% of the client's business
• Opens checking and savings accounts, processes client transactions, and recommends other bank products, including credit cards and loans
• Actively demonstrates digital expertise by using digital platforms and educating clients and associates about digital banking platforms, including online banking and bill pay/external transfers, mobile banking app with text alerts and mobile deposits, smart ATM/ITM usage, chat box, and all other self-service channels
• Works closely with clients and business partners to refer products and services to other business lines
• Educates and provides clients with other banking services; resolves client concerns and issues efficiently and effectively
• Ethically conducts operational tasks related to protecting client and bank assets related to regulatory compliance, including properly documenting account opening, accounting for cash and negotiable instruments under dual control, accurately completing logs and other records to document proper procedures, and obtaining and ensuring the accuracy of all regulatory and procedural documentation
• Protects all client information and bank trade secrets and business records as confidential, and follows all company policies for communication with clients, vendors, and associates
• When delegated by Banking Center Manager, implements all banking center operations procedures, including accurate maintenance of cash supplies, timely auditing, accurate documentation of banking transactions, compliance requirements, and acts with overall operational integrity
• Maintains current knowledge and consistent compliance with regulations and bank policies and procedures, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements; Associate Handbook policies; and Operations, Audit, and Security policies, through regular and thorough training
• Completes monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures
• Performs other specified duties as assigned

Pay

$20.00 to $26.50 per hour depending on experience, plus monthly incentive compensation based on achievement of established incentive goals.

Benefits

Full-time associates are eligible for: Medical, Dental, Vision, 401(k) plan, Company paid life insurance, Short and Long-term disability insurance, and Company paid vacation, paid leave, and holidays.