Personal Banker Associate II- Lyon Township
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must preserve all substantive info, no boilerplate, no navigation, EEO, etc. Must not include filler like "commensurate with experience". Must not create sections unless posting actually states them. We need to parse the posting. Content: - Intro: "Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank." This is marketing fluff, maybe part of About the role? Could be considered "About the role". It's not a heading but we can put in
. - "General Function Selected candidates are intended to become a Retail Personal Banker II after completing a 4-8 week on-boarding and education program that includes rotations in Operations and Sales & Service. There will be a certification at the conclusion of the program to provide selected candidates the opportunity to demonstrate skills necessary to successfully perform a role within the Retail Personal Banker job family. The Retail Personal Banker II role is a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range of banking products and services to meet existing and prospective customer's needs, while providing specialized care and service to existing and prospective bank customers. Utilize and promote the consultative sales and service process, using the prescribed tools and interacting with the staff for referral activity. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types." That's description of role; could be About the role. - Then "Essential Duties And Responsibilities" list bullet points (actually sentences separated by periods). We need to turn into
- .
List items:
1. Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
2. Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
3. Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
4. Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed.
5. Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
6. Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.
7. Provide guidance to CSRs with respect to the sales and referral process.
8. Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
9. Act with confidence by answering customer questions and owning customer issues.
10. Maintain a position of trust and responsibility by keeping all business confidential.
11. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
12. Adhere to established policies and procedures while opening/servicing the full range of Retail products.
13. Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
14. Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
15. Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.
- "Supervisory Responsibilities None." Not needed as heading? Could be part of Requirements? But it's not a list; we could include as a
under Requirements maybe. But we should not create a heading for Supervisory Responsibilities unless we have a section for it; not required. - "Minimum Knowledge, Skills And Abilities Required" then list: - College degree or work experience providing transferrable skills or combination of education and experience. - Experience in the financial industry preferred. - Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers. - Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information. - Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication. - Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions. - This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration Required for employment in this position. These are qualifications/skills. Could be under Requirements or Qualifications or Skills. We need to decide sections. We have "Working Conditions Normal office environment.Extending viewing of computer screens.This program will require the ability to travel within the affiliate for training as well as scheduling flexibility.Travel outside of the affiliate will be required for various classroom training sessions." That's working conditions; could be under Requirements? Not exactly. Could be under "Requirements" or maybe "Qualifications". But we have no explicit heading for Working Conditions; we could include as a
under Requirements or maybe under a separate section "Working Conditions" but not in allowed headings list. The allowed headings are limited to About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose which to include. We have benefits info later: "Personal Banker Associate II- Lyon Township At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner." That includes benefits and pay (base salary reflective of range). It does not give specific numbers, just says base salary reflective of range, varies based on factors. According to rules: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does mention benefits and base salary but not specific numbers. Is that enough to include a Benefits section? It says "Our extensive benefits programs are designed to support the individual needs..." That's substantive. It also mentions you can learn more via link. So we can include a Benefits section with that info. Pay: It mentions base salary reflective of range, varies based on factors. That's somewhat vague but still states something about pay. The rule says: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state something about pay (base salary reflective of range). So we could include a Pay section with that sentence. However we must avoid filler like "commensurate with experience" etc. The phrase "Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location." is not filler; it's actual info. So we can include Pay. Schedule: Not mentioned. No schedule info. So we should not create Schedule section. Now we need to decide which sections to include: About the role, Responsibilities, Requirements (maybe combine Minimum Knowledge, Skills And Abilities Required), Qualifications (maybe overlapping), Skills. We need to avoid duplication. The posting has "Minimum Knowledge, Skills And Abilities Required". That's essentially qualifications/skills. We could put that under Requirements or Qualifications. Since we have both Requirements and Qualifications allowed, we could split: Requirements could be the supervisory responsibilities? Not needed. Better to put the list under Requirements (or Qualifications). Let's decide: Use Requirements for the minimum knowledge, skills, abilities. Use Qualifications maybe for education/experience? But they overlap. To avoid thin sections, we can combine into one section, maybe "Requirements" containing both the minimum knowledge etc. Or we could have "Qualifications" for degree/experience and "Skills" for abilities. But we need to avoid many thin sections. The instruction: "Prefer a few substantive sections over many thin ones." So we should aim for maybe 3-4 sections: About the role, Responsibilities, Requirements (including qualifications/skills), Benefits (and maybe Pay). Pay could be separate or combined with Benefits? The rule says we can have Pay section if posting states it. We could combine Pay and Benefits into a "Benefits and Pay" but not allowed heading; we must use exactly those headings. So we could have Benefits and Pay separate, but if they are thin maybe combine? However we cannot create custom headings; we must use the allowed ones. If we have both Benefits and Pay, that's two sections. That's okay if they have substantive content. Benefits: we have a paragraph about benefits programs. Pay: we have a sentence about base salary range. Both are substantive enough. Thus sections: About the role, Responsibilities, Requirements, Benefits, Pay. We must not include Schedule. Now we need to strip boilerplate: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. At the end there is EEO statement: "Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status." That's boilerplate; remove. Also "Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee." That's application instruction/boilerplate; remove. Also location line: "LOCATION -- New Hudson, Michigan 48165". That's location info; is that substantive? It's location. Could be part of About the role? Not a heading; we could include as a
under About the role or maybe as its own paragraph. It's not boilerplate; it's location. We should preserve it. It's not a heading; we can include as a
. Also "Personal Banker Associate II- Lyon Township" appears earlier; that's maybe a title variant; but we should not repeat job title as heading. It's just a line; we can treat as part of About the role? It's maybe a subtitle. We'll keep it as a
. Now we need to format. We'll output:
About the role
Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
Personal Banker Associate II- Lyon Township
LOCATION -- New Hudson, Michigan 48165
General Function Selected candidates are intended to become a Retail Personal Banker II after completing a 4-8 week