Person-Centered Services Family Navigator
for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should include sections only if posting has real specific content. The posting includes Starting Rate (Pay) and Schedule. Also includes Overview (description). Could treat Overview as "About the role". Also includes Who We Are (maybe not needed). Minimum Education Required (Qualifications). Responsibilities list. Qualifications list. Also includes travel requirement etc. Could embed in Overview.
We must not repeat job title as heading. No Job ID. Remove boilerplate (EEO etc). The posting includes many lines; we need to preserve substantive info.
We need sections: About the role (overview), Responsibilities, Qualifications, Pay, Schedule. Possibly Skills? Not separate; qualifications include skills. Could include Skills if present but not needed.
We must not create sections with filler like "not specified". Pay and Schedule are present: Starting Rate: $26.75 - $27.25 ; Schedule: Monday through Friday 9am-5pm (weekend and evening times as needed by families) plus later: schedule flexible based on needs, including weekdays, evening, weekend hours as needed. So we can combine.
We need to use - for any list of duties/requirements/benefits. Responsibilities is a list; Qualifications maybe list; maybe also list of travel counties? Could be part of overview.
We must not invent or summarize away detail. Keep all substantive info.
Let's extract content:
Overview: Starting Rate, Schedule, travel to counties, description of role: Person-Centered Services Navigator provides person- and family-centered navigation, service coordination, individualized planning support for DDS-eligible children, young adults, and adults with autism, developmental disabilities, and/or complex support needs. Supports individuals/families accessing services, building skills, increasing independence, participating more fully in home, school, work, community life. Supports families participating in DESE/DDS Residential Diversion Program and Agency with Choice services by helping them understand program requirements, develop individualized service plans, coordinate approved supports, monitor service utilization, and connect with DDS, schools, providers, community resources. Outreach-based position requiring home office setup and travel throughout Eastern Massachusetts. Schedule flexible based on needs of individuals/families served, including weekdays, evening, weekend hours as needed.
Who We Are: description of Advocates (nonprofit, mission-driven, person-centered approach, values). Might be considered "About the organization" but not required headings. Could include as part of About the role? Might be considered boilerplate? It's substantive about employer; maybe we can include as a short paragraph under About the role or separate section "About Advocates". But headings limited to given list; we could use "About the role" to include both role description and who we are? Might be okay.
Minimum Education Required: High School Diploma/GED.
Responsibilities: many bullet-like sentences. We need to turn into
- . Let's list each responsibility sentence.
Qualifications: Bachelor's degree preferred, equivalent experience may be considered, experience working with individuals..., knowledge of DDS services..., strong understanding..., strong communication..., bilingual preferred, must be able to perform each essential duty..., ability to communicate effectively in writing and use good judgment, sensitivity to needs, basic computer knowledge, superior interpersonal skills, ability to function in team and independently, must have valid driver’s license, car insurance, access to auto.
Also mention Advocates commitment to diversity etc. Could be part of Qualifications or separate but not needed.
We must not include duplicated lines. Ensure we preserve all.
Let's craft HTML:
About the role
Starting Rate: $26.75 - $27.25. Schedule: Monday through Friday 9am-5pm (weekend and evening times as needed by families). This position requires travel to Lowell, Worcester County, Middlesex County, Plymouth County, Norfolk County and Suffolk as well as occasional travel to DDS offices. The Person-Centered Services Navigator provides person- and family-centered navigation, service coordination, and individualized planning support for DDS-eligible children, young adults, and adults with autism, developmental disabilities, and/or complex support needs. This role supports individuals and families in accessing services, building skills, increasing independence, and participating more fully in home, school, work, and community life. The Navigator supports families participating in the DESE/DDS Residential Diversion Program and Agency with Choice services by helping them understand program requirements, develop individualized service plans, coordinate approved supports, monitor service utilization, and connect with DDS, schools, providers, and community resources. This is an outreach-based position that requires home office setup and travel throughout Eastern Massachusetts. The schedule is flexible and based on the needs of the individuals and families served, including weekdays, evening, and weekend hours as needed.
At Advocates, we provide comprehensive services for people facing developmental, mental health, or other life challenges. We're a nonprofit, mission-driven organization with a person-centered approach, empowering the individuals we support to make choices, build independence, and live full, meaningful lives. Our work is rooted in respect, compassion, and inclusion, and we envision a world where individual differences are appreciated and celebrated. At Advocates, we value the ideas, experiences, and contributions of every employee and are committed to fostering a supportive, welcoming culture where people can learn, grow, and make a meaningful impact.
Then Responsibilities:
Responsibilities
- Provide person-centered navigation, supports in a family-centered, culturally responsive, and aligned with DDS and agency requirements.
- Partner with individuals and/or families to identify strengths, needs, priorities, goals, and barriers related to service access, skill development, independence, and community participation.
- Develop, implement, and monitor individualized service plans, goals, budgets, and support strategies in collaboration with individuals, families, DDS staff, schools, providers, and other team members.
- Support families in understanding DESE/DDS, Agency with Choice, flexible funding guidelines, staffing models, documentation requirements and budget utilization.
- Assist families with identifying, arranging, onboarding, and sustaining approved staff and services, including Skills Trainers, respite, community integration supports, family training, professional supports, and other approved services.
- Maintain regular contact with individuals and families through phone, email, text, virtual meetings, home visits, and community-based meetings, with increased outreach during periods of transition, crisis, or service disruption.
- Support individuals and families in implementing individualized strategies that build skills, promote independence, strengthen routines, and increase participation across home, school, and community settings.
- Build trusting, respectful relationships with individuals and families to support engagement, service planning, and continuity of support.
- Assist individuals and families in identifying goals and practical strategies that support skill development, family capacity, community integration, and progress toward the individualized service plan.
- Support generalization of skills and strategies across home, school, and community settings by coordinating with families, caregivers, schools, and providers.
- Coordinate with DDS Service Coordinators, school teams, clinical providers, therapists, ABA providers, healthcare providers, and community resources to support consistent planning and reduce service fragmentation.
- Participate in IEP meetings, DDS meetings, Support Plan reviews, ISP meetings, case reviews, and team planning meetings as appropriate and with required consent.
- Provide responsive support during emergent or crisis situations, connection to clinical, psychiatric, behavioral health, emergency, school-based, or DDS supports as needed.
- Monitor service delivery, documentation, billing, budget utilization, expenditures, ancillary requests, and required program records to ensure compliance with DDS and agency expectations.
- Prepare and maintain required documentation, including service notes, contact logs, individualized plans, goal progress updates, budget materials, quarterly, mid-year, and year-end reports, indirect time forms, and other required DDS or agency documentation.
- Promote self-determination, informed choice, dignity, safety, inclusion, and the individual’s/family’s role as the primary decision-maker in service planning.
- Participate in supervision, team meetings, case consultation, training, and quality improvement activities.
- Complete required documentation, service notes, indirect time forms, communication with DDS, and other paperwork in accordance with program and contract requirements.
- Attend training assigned; maintain necessary certifications (CPR, First Aid, Safety Care).
- Attend and actively participate in supervision and staff meetings.
- Ensure that individuals we support are treated with dignity and respect in accordance with Advocates’ Human Rights Policy.
- Perform all duties in accordance with the agency’s policies and procedures.
- Strictly follow all agency performance standards.
Qualifications:
Qualifications
- Bachelor’s degree in human services, social work, psychology, education, special education, or a related field preferred.
- Equivalent experience supporting individuals with autism, developmental disabilities, and/or complex family support needs may be considered in lieu of degree.
- Experience working with individuals with autism, developmental disabilities, and/or complex family support needs.
- Knowledge of DDS services, DESE/DDS programming, Agency with Choice, family navigation, self-direction, IEPs, community-based support, and service coordination preferred.
- Strong understanding of person-centered planning, family-centered practice, self-determination, cultural responsiveness, and community inclusion.
- Strong communication, documentation, organization, problem-solving, and collaboration skills.
- Bilingual or multilingual skills are preferred.
- Must be able to perform each essential duty satisfactorily.
- Ability to communicate effectively in writing and ability to use good judgment.
- Must have sensitivity to the needs of the population.
- Basic computer knowledge.
- Superior interpersonal skills and ability to function in a team atmosphere and independently.
- Must have valid driver’s license, car insurance, and access to auto.
Pay:
Pay
Starting Rate: $26.75 - $27.25.
Schedule:
Schedule
Monday through Friday 9am-5pm (weekend and evening times as needed by families). The schedule is flexible and based on the needs of the individuals and families served, including weekdays, evening, and weekend hours as needed.
We should not duplicate Pay content; we already have Starting Rate in overview but we need a Pay section per instruction if posting actually states them. It does state Starting Rate, so we include Pay section. However we might have duplicated the Starting Rate in overview; but we can keep overview without pay? The overview includes Starting Rate and Schedule; but we then also have separate Pay and Schedule sections. That would duplicate content. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." It doesn't forbid duplication, but better to avoid duplication. We could move Starting Rate and Schedule details to their respective sections and keep overview without those specifics. However overview currently includes them; we could edit overview to exclude pay/schedule and keep description only. Let's do that.
Thus overview paragraph will be description of role and who we are, without pay/schedule.
Let's rewrite overview:
About the role
The Person-Centered Services Navigator provides person- and family-centered navigation, service coordination, and individualized planning support for DDS-eligible children, young adults, and adults with autism, developmental disabilities, and/or complex support needs. This role supports individuals and families in accessing services, building skills, increasing independence, and participating more fully in home, school, work, and community life. The Navigator supports families participating in the DESE/DDS Residential Diversion Program and Agency with Choice services by helping them understand program
- . Let's list each responsibility sentence.
Qualifications: Bachelor's degree preferred, equivalent experience may be considered, experience working with individuals..., knowledge of DDS services..., strong understanding..., strong communication..., bilingual preferred, must be able to perform each essential duty..., ability to communicate effectively in writing and use good judgment, sensitivity to needs, basic computer knowledge, superior interpersonal skills, ability to function in team and independently, must have valid driver’s license, car insurance, access to auto.
Also mention Advocates commitment to diversity etc. Could be part of Qualifications or separate but not needed.
We must not include duplicated lines. Ensure we preserve all.
Let's craft HTML:
About the role
Starting Rate: $26.75 - $27.25. Schedule: Monday through Friday 9am-5pm (weekend and evening times as needed by families). This position requires travel to Lowell, Worcester County, Middlesex County, Plymouth County, Norfolk County and Suffolk as well as occasional travel to DDS offices. The Person-Centered Services Navigator provides person- and family-centered navigation, service coordination, and individualized planning support for DDS-eligible children, young adults, and adults with autism, developmental disabilities, and/or complex support needs. This role supports individuals and families in accessing services, building skills, increasing independence, and participating more fully in home, school, work, and community life. The Navigator supports families participating in the DESE/DDS Residential Diversion Program and Agency with Choice services by helping them understand program requirements, develop individualized service plans, coordinate approved supports, monitor service utilization, and connect with DDS, schools, providers, and community resources. This is an outreach-based position that requires home office setup and travel throughout Eastern Massachusetts. The schedule is flexible and based on the needs of the individuals and families served, including weekdays, evening, and weekend hours as needed.
At Advocates, we provide comprehensive services for people facing developmental, mental health, or other life challenges. We're a nonprofit, mission-driven organization with a person-centered approach, empowering the individuals we support to make choices, build independence, and live full, meaningful lives. Our work is rooted in respect, compassion, and inclusion, and we envision a world where individual differences are appreciated and celebrated. At Advocates, we value the ideas, experiences, and contributions of every employee and are committed to fostering a supportive, welcoming culture where people can learn, grow, and make a meaningful impact.
Then Responsibilities:Responsibilities
- Provide person-centered navigation, supports in a family-centered, culturally responsive, and aligned with DDS and agency requirements.
- Partner with individuals and/or families to identify strengths, needs, priorities, goals, and barriers related to service access, skill development, independence, and community participation.
- Develop, implement, and monitor individualized service plans, goals, budgets, and support strategies in collaboration with individuals, families, DDS staff, schools, providers, and other team members.
- Support families in understanding DESE/DDS, Agency with Choice, flexible funding guidelines, staffing models, documentation requirements and budget utilization.
- Assist families with identifying, arranging, onboarding, and sustaining approved staff and services, including Skills Trainers, respite, community integration supports, family training, professional supports, and other approved services.
- Maintain regular contact with individuals and families through phone, email, text, virtual meetings, home visits, and community-based meetings, with increased outreach during periods of transition, crisis, or service disruption.
- Support individuals and families in implementing individualized strategies that build skills, promote independence, strengthen routines, and increase participation across home, school, and community settings.
- Build trusting, respectful relationships with individuals and families to support engagement, service planning, and continuity of support.
- Assist individuals and families in identifying goals and practical strategies that support skill development, family capacity, community integration, and progress toward the individualized service plan.
- Support generalization of skills and strategies across home, school, and community settings by coordinating with families, caregivers, schools, and providers.
- Coordinate with DDS Service Coordinators, school teams, clinical providers, therapists, ABA providers, healthcare providers, and community resources to support consistent planning and reduce service fragmentation.
- Participate in IEP meetings, DDS meetings, Support Plan reviews, ISP meetings, case reviews, and team planning meetings as appropriate and with required consent.
- Provide responsive support during emergent or crisis situations, connection to clinical, psychiatric, behavioral health, emergency, school-based, or DDS supports as needed.
- Monitor service delivery, documentation, billing, budget utilization, expenditures, ancillary requests, and required program records to ensure compliance with DDS and agency expectations.
- Prepare and maintain required documentation, including service notes, contact logs, individualized plans, goal progress updates, budget materials, quarterly, mid-year, and year-end reports, indirect time forms, and other required DDS or agency documentation.
- Promote self-determination, informed choice, dignity, safety, inclusion, and the individual’s/family’s role as the primary decision-maker in service planning.
- Participate in supervision, team meetings, case consultation, training, and quality improvement activities.
- Complete required documentation, service notes, indirect time forms, communication with DDS, and other paperwork in accordance with program and contract requirements.
- Attend training assigned; maintain necessary certifications (CPR, First Aid, Safety Care).
- Attend and actively participate in supervision and staff meetings.
- Ensure that individuals we support are treated with dignity and respect in accordance with Advocates’ Human Rights Policy.
- Perform all duties in accordance with the agency’s policies and procedures.
- Strictly follow all agency performance standards.
Qualifications
- Bachelor’s degree in human services, social work, psychology, education, special education, or a related field preferred.
- Equivalent experience supporting individuals with autism, developmental disabilities, and/or complex family support needs may be considered in lieu of degree.
- Experience working with individuals with autism, developmental disabilities, and/or complex family support needs.
- Knowledge of DDS services, DESE/DDS programming, Agency with Choice, family navigation, self-direction, IEPs, community-based support, and service coordination preferred.
- Strong understanding of person-centered planning, family-centered practice, self-determination, cultural responsiveness, and community inclusion.
- Strong communication, documentation, organization, problem-solving, and collaboration skills.
- Bilingual or multilingual skills are preferred.
- Must be able to perform each essential duty satisfactorily.
- Ability to communicate effectively in writing and ability to use good judgment.
- Must have sensitivity to the needs of the population.
- Basic computer knowledge.
- Superior interpersonal skills and ability to function in a team atmosphere and independently.
- Must have valid driver’s license, car insurance, and access to auto.
Pay
Starting Rate: $26.75 - $27.25.
Schedule:Schedule
Monday through Friday 9am-5pm (weekend and evening times as needed by families). The schedule is flexible and based on the needs of the individuals and families served, including weekdays, evening, and weekend hours as needed.
We should not duplicate Pay content; we already have Starting Rate in overview but we need a Pay section per instruction if posting actually states them. It does state Starting Rate, so we include Pay section. However we might have duplicated the Starting Rate in overview; but we can keep overview without pay? The overview includes Starting Rate and Schedule; but we then also have separate Pay and Schedule sections. That would duplicate content. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." It doesn't forbid duplication, but better to avoid duplication. We could move Starting Rate and Schedule details to their respective sections and keep overview without those specifics. However overview currently includes them; we could edit overview to exclude pay/schedule and keep description only. Let's do that. Thus overview paragraph will be description of role and who we are, without pay/schedule. Let's rewrite overview:About the role
The Person-Centered Services Navigator provides person- and family-centered navigation, service coordination, and individualized planning support for DDS-eligible children, young adults, and adults with autism, developmental disabilities, and/or complex support needs. This role supports individuals and families in accessing services, building skills, increasing independence, and participating more fully in home, school, work, and community life. The Navigator supports families participating in the DESE/DDS Residential Diversion Program and Agency with Choice services by helping them understand program