PERS Lifeline Coordinator

About the Role

Reimagine your career in personal care services at AccentCare, where caring for others is more than what you do — it’s who you are. Join a purpose-driven, collaborative culture that sets the standard for excellence and empowers you with the trust and tools to do your best work. As part of a team committed to providing exceptional care, you’ll help shape the future of aging in place while belonging to an organization recognized as one of America’s Greatest Workplaces 2025 by Newsweek.

Responsibilities

• Oversee day-to-day operations of the PERS program, including sales, service, problem-solving, insurance verification, order management, return shipments, billing, and installer coordination.
• Manage intake and order processes: answer program questions, coordinate with installers, follow up on service order completion, perform data entry in EHR systems, troubleshoot equipment with customers, and track inventory returns.
• Act as a liaison between subscribers and the contracted PERS company.
• Provide care or service while adjusting approaches to reflect developmental and cultural differences of the population served.
• Partner with patient caregivers in decision-making and communicate respectfully.
• Ensure a safe and secure work environment.
• Work in a fast-paced, multifaceted service role using a continuous improvement approach for data collection, monitoring, and follow-up action.
• Manage organizational business change and transition.
• Collaborate remotely or in-office using virtual applications to solve problems as a team, demonstrating sound business practices to control costs and meet organizational and program goals.

Requirements

• High school diploma or equivalent (required).
• Post-secondary education in a technical or health-related field (preferred).
• 2-3 years of experience in healthcare, senior care, home care, or DME (helpful).
• Proficiency in computer applications, including MS Office and comfort with multiple software systems.
• Strong problem-solving skills, organizational skills, attention to detail, and ability to multitask.

Benefits

• Medical, dental, and vision coverage.
• Paid time off and paid holidays.
• Professional development opportunities.
• Company-matching 401(k).
• Flexible spending and health savings accounts.
• Wellness offers, including an employee assistance program, pet insurance, and access to Calm (a meditation, sleep, and relaxation app).
• Programs to celebrate achievements, milestones, and fellow employees.
• Company store credit for your first AccentCare-branded scrubs (for patient-facing employees).

Pay

$22.00 - $25.00 per hour, based on years of experience.

Schedule

Monday - Friday, 8:00 AM - 5:00 PM.