Permitting Coordinator/Office Assistant

Key Responsibilities

• Serve as a primary point of contact for public inquiries; answer and route phone calls, respond to citizen questions, and record complaints through intake forms.
• Prepare order letters, compliance correspondence, memoranda, and other departmental documents as assigned.
• Process a variety of licenses and permits, including camps, swimming pools, keeping of animals, food service, and others, using the department’s permitting system.
• Process permits, invoices, and receipts for weights and measures. Track permit and license payments; issue invoices and delinquent notices.
• Perform general clerical tasks such as word processing, copying, filing, data entry, mail distribution, and front-desk support.
• Perform similar or related work as required, directed or as situation dictates.

Recommended Minimum Qualifications

• A high school diploma; an Associate’s degree or business training, plus at least two years of related office experience; or an equivalent combination of education, training and experience.
• A solid understanding of general office practices and computer applications, along with the ability to quickly learn municipal public health department procedures.
• Comfortable communicating with the public by phone, able to organize their time efficiently, and capable of completing tasks with accuracy and attention to detail.
• Strong written and oral communication skills are essential, as well as proficiency with spreadsheets, word processing, and specialized software.
• Reliable organizational skills, careful attention to detail, and the flexibility to handle a variety of office tasks effectively.

Pay & Benefits

Hourly rate: $27.15. Brookline offers a competitive pay rate and excellent municipal benefits, including health insurance, dental, pension.