PERMIT TECHNICIAN (Occupancy Inspections)

Service Line/Section: Houston Permitting Center/Occupancy Inspections
Reporting Location: 1002 Washington Avenue

Schedule

Monday – Friday, 8:00 am – 5:00 pm
*Subject to change*

Responsibilities

• Performs a variety of paraprofessional support involved in the acceptance, review, and dissemination of building permit applications and documents.
• Provides information to customers on building permit requirements, codes, ordinances, and inspection procedures.
• Researches, analyzes, and resolves internal and external customer problems and inquiries face-to-face, via telephone, and through email.
• Prepares documentation for permit applications, inspections, and cancellation actions.
• Assists customers with scheduling inspections and inspection inquiries.
• Records, logs, compiles, and maintains various permit-related files, data, documents, plans, and reports.
• Understands the functions of all sections of Building Code Enforcement and responds to customer questions on procedure, application requirements, and status of permit applications.
• Recognizes permit system issues and submits Service Now Tickets and/or facilitates remedies.
• Determines and calculates various permit fees.
• Appropriately screens customer concerns by providing assistance in English and/or Spanish using email, phone calls, Q-Flow, and Live Chat.
• Performs other duties as required.

Working Conditions

The position is physically comfortable most of the time with occasional periods of stooping, bending, and/or light lifting of materials of up to 10 pounds. In the Houston Permitting Center, the position may require lifting of moderately heavy items, such as plans (up to 40 pounds).

Requirements

• Requires a high school diploma or a GED.
• Two years of experience as a Permit Technician Aide or in customer service are required. An Associate degree may be substituted for the experience requirement.

Preferences

• Preference shall be given to applicants with experience in customer service.
• Experience with ILMS, Q-Flow, and/or Microsoft Office Environment (Word, Excel, Microsoft Teams, Outlook, and Live Chat).
• Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

Pay

Pay Grade 15