Permit Technician

About the role

The Building Permit Technician position requires a highly motivated individual with strong customer service skills and a background in construction or permitting.

Responsibilities

• Provides information and guidance to the general public regarding application procedures for all types of building permits.
• Reviews permit applications for provisions of all required information and/or documentation.
• Distributes applications for necessary reviews.
• Maintains building permit packets with detailed files of official records pertaining to the process.
• Addresses public records requests.
• Answers phones and assists customers at the counter.
• Handles customer questions and issues regarding permit requirements; refers technical questions to appropriate staff, and advises customer of action taken as necessary.
• Maintains confidentiality of records.
• May be assigned to other office locations based upon operational needs.
• Attends work on a regular and consistent basis.
• Performs other related duties and tasks as necessary or as assigned.

Requirements

• Graduation from high school or possession of a GED and three (3) years of general clerical experience to include a minimum of two (2) years in strong customer service.
• A comparable amount of education, training, or experience with related job skills may be substituted for the minimum requirements.
• The preferred candidate will have a minimum of two (2) years of experience in construction, building, or permitting.
• Experience working with permitting type software is a plus.
• Knowledge of basic land development and construction permit requirements.
• Knowledge of general permit processing and procedures.
• Knowledge of County offices and functions.
• Knowledge of land development and construction terminology.
• Able to deal with the public in a professional, courteous manner.
• Able to accurately answer questions and resolve problem situations or refer to appropriate office.
• Able to follow check lists and recognize different types of required exhibits and plans.
• Hands-on experience with desktop computer applications.
• Skilled in the use of various office equipment.
• Able to work under stressful conditions.
• Able to interact effectively with others.
• Must be able to commute to other office locations base upon operational needs.

Qualifications

• Primarily sedentary work requiring sitting, bending, stooping, kneeling, and standing.
• Able to move about an office.
• Able to lift and carry up to 10 pounds.
• Able to look at a computer screen for long periods and operate computer keyboard, and other office equipment requiring repetitive hand movement.
• Able to speak, hear, and see.
• Finger dexterity.
• Visual Acuity (peripheral vision, depth perception) to operate motorized vehicles.
• The work environment of this job is primarily inside work.
• Able to perform shop math including fractions, percentages, ratios, multiplication, subtraction, division.
• Able to read and comprehend instructions, reports, permits, applications.
• Able to write detailed information and data in clear and proper English.