Permit Operations Lead (NYC Hybrid)

About the role

Joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization. We're looking for a Customer Success Manager who will serve as the primary resource for customers, keep them informed on permit status, timelines, and requirements, and manage the permit process.

Responsibilities

• Serve as the primary resource for customers, keeping them informed on permit status, timelines, and requirements.
• Manage the permit process, overseeing the end-to-end lifecycle of permit applications, including researching requirements, preparing forms, gathering documentation, and submitting applications to the relevant authorities.
• Generate reports on permit progress, delivering regular, clear updates to customers and stakeholders.
• Optimize processes by continuously identifying opportunities for improvement, implementing best practices that streamline workflows, reduce bottlenecks, and enhance operational efficiency.
• Ensure compliance and accuracy by guaranteeing that all permit applications are complete, accurate, and compliant with jurisdictional standards and requirements.
• Maintain and expedite approvals by tracking permit statuses proactively, engaging with authorities to move applications forward as efficiently as possible.

Qualifications & Fit

• 3-5+ years of relevant experience: Proven track record in construction permitting, project management, or a similar role—ideally within a SaaS or tech-driven environment.
• Comprehensive knowledge: Strong understanding of permitting processes, regulations, and compliance standards, with awareness of jurisdictional differences.
• Multi-state expertise: Experience managing permitting projects across multiple states or regions is highly preferred.
• Exceptional project management skills: Ability to balance multiple projects and deadlines without sacrificing attention to detail.
• Outstanding communication: Strong interpersonal skills with the ability to work cross-functionally, manage customer relationships, and collaborate with AHJs.
• Leadership experience: Preferred 2+ years leading, managing, and mentoring teams, including coaching, performance management, and team development.
• Customer-centric mindset: Background in customer success, customer experience, or sales, with a demonstrated ability to deliver high-quality service throughout the project lifecycle.
• Critical thinker and problem-solver: Able to stay calm under pressure, quickly assess challenges, and identify effective solutions.

What We Offer (Full Time Roles Only)

• Competitive salary and meaningful equity in a high-growth company
• 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA
• 401(k) savings plan
• Unlimited PTO and paid family leave
• Home office & equipment stipend
• Daily in-office lunch and dinner provided
• Commuter benefits (pre-tax transit and parking)

Company Culture

We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All employment decisions are based on merit, qualifications, and business needs.