Permit & Installation Supervisor

The role of the License & Permit Supervisor is to lead the License & Permitting team and ensure success in all aspects of National ACE and National Account permitting activities as they are delivered through the AmeriGas organization. Drives resolution of internal and customer-related issues for National customers where permits to sell propane are required, along with providing proactive value-add services to increase customer loyalty.

About the Role

• Manages all service aspects of the license and permit workload, from immediate issue resolution to short- and long-term process changes to continual delivery of value-added services to National ACE & National Account customers.
• Provides frequent progress updates on license and permit activities at the customer, location, deadline and category level for executive reporting and exception management.
• Sure all License & Permit Representatives are following the same, consistent processes and MS Dynamics 365 for permit tracking, resolution and external/internal communications with a sense of urgency for delivery of consistent service levels to all involved.
• Identify pain points in the current processes and develop solutions to streamline the processes.
• Project manage select customer timelines for new installations, annual renewals and violations on an as-needed basis.

Key Characteristics

• Leadership - strong supervisor with leadership skill to lead and develop teams.
• Customer Service – experienced in customer service and customer problem solving processes.
• State & Federal Regulations – knowledgeable in National Fire Protection regulations including NFPA 58 and other regulations pertinent to propane permits.
• Project Management – works with key stakeholders to meet timelines, solve problems and ensure success.

Duties and Responsibilities

• Manages all service aspects of the license and permit workload, from immediate issue resolution to short- and long-term process changes to continual delivery of value-added services to National ACE & National Account customers.
• Provides frequent progress updates on license and permit activities at the customer, location, deadline and category level for executive reporting and exception management.
• Sure all License & Permit Representatives are following the same, consistent processes and MS Dynamics 365 for permit tracking, resolution and external/internal communications with a sense of urgency for delivery of consistent service levels to all involved.
• Identify pain points in the current processes and develop solutions to streamline the processes.
• Project manage select customer timelines for new installations, annual renewals and violations on an as-needed basis.

Knowledge, Skills, And Abilities

• Ability to supervise, problem solve, communicate in a busy environment and prioritize the daily activities effectively, while maintaining positive relationships.
• Organizational skills to balance high value projects with daily business objectives and adjust as priorities and schedules fluctuate.
• Maturity to handle moderate to complex organizational issues.

Education and Experience

• Bachelor’s degree required. Business degree preferred.
• 4+ years progressive experience in corporate environment.
• Supervisory experience preferred.

Benefits

• Comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts.
• Retirement savings plans like 401(k).
• Paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage.

Pay

The pay for this position ranges from to , depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include eligibility to earn a performance-based bonus or commissions on completed sales depending on position.