Permanent Supportive Housing Case Manager-SC/Orange County-11-145

Essential Functions

• Conduct in assessments and formulate housing case plans to identify potential barriers to maintaining housing.
• Facilitates the use of community resources to assist residents integrating into the community.
• Identify, refer and link newly housed residents to appropriate resources.
• Provide in home/in community visits using a step-down approach (CTI) with each client.
• Teach basic life skills and educate newly housed client about neighborhood amenities, services, and transportation.
• Apply knowledge and educate residents about tenant rights and responsibilities.
• Provide pro-active follow-up home visits to ensure stability and further progress towards self-sufficiency; this includes support, advocacy, reducing isolation, listening, and problem solving.
• Utilize harm reduction interventions and methodologies to provide client-centered and holistic services to keep them in housing.
• Utilize conflict management, de-escalation, and crisis intervention techniques in emergency situations.
• Serve as Liaison between landlord and client (and clients/neighbors) for any housing related issues.
• Maintain accurate/timely documentation and files using HMIS and/or Wellsky database including entry, exit, services provided and case notes.

Resident Services

• Cook and conduct life skills classes for residents and coordinate with outside vendors to offer classes.
• Coordinate holiday, birthday, and community celebrations for residents.
• Ensure each resident is welcomed and offer engagement into the community.

Life Skills

• Prepare and conduct life skills classes for residents and coordinate with outside vendors to offer classes.
• Classes may consist of budgeting, nutrition, AA/NA, work readiness, tenant rights, and other related skills.

Recommended Core Competencies

• Problem Solving - Identify and resolve problems in a timely manner; gather and analyze information skillfully and develop solutions in collaboration with colleagues and supervisor as needed.
• Customer Service - Manage difficult and/or emotional residents, staff, and/or guests; promptly address their needs to ensure mutually satisfying outcomes.
• Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions via active listening.
• Written Communication - Write clearly and informatively; edit work for spelling and grammar; Present numerical data accurately; Read and interpret written information.
• Teamwork – Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment to established goals, core values and objectives.
• Project Management - Prioritize and plan work activities; use time efficiently; Organize work schedules of others and assign tasks. Follow up to ensure accountability.

PAY RATE

PAY RATE: $26-28.00/HR

Working Conditions

• Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
• Ability to operate computer, fax, and telephone.
• Ability to lift up to 40 lbs.
• Ability to drive and conduct in home visits with clients.

Minimum Qualifications

• High School Diploma/GED required.
• BSW or equivalent degree (preferred).
• Minimum 1-year experience in case management working with people in recovery, mentally ill and homeless.
• Minimum 1-year experience working in Permanent Supportive Housing Case Management.

Skills, Knowledge & Abilities

• Must be in good physical health and mental health, capable of meeting the demand of the position.
• Experience with tenant/landlord relationships preferred.