PERMANENT CONTRACT - STORE OPERATION ASSOCIATE (40H) - MIAMI - DESIGN DISTRICT

About the Brand

Jacquemus was founded by Simon Porte Jacquemus in 2009 in Paris, France. Dedicated to the memory of the designer’s late mother, the brand draws inspiration from a passion for culture. The Jacquemus ready-to-wear and accessories collections for men and women reference the French way of life and universal gestures of beauty, encompassing influences from fine art photography to decorative arts, cinema, painting, and sculpture. Based in the 8th arrondissement of Paris, Jacquemus is an independent fashion house with over 300 employees, renowned for its fast-growing digital presence and worldwide business.

About the Role

The Operations Associate will work closely with the Store Director and HQ team, leading operational excellence and ensuring all operational procedures are properly managed to deliver an efficient customer experience. They will collaborate with store teams, management, and HQ to achieve exceptional results.

Responsibilities

• Operational Excellence
  • Ensure compliance with all operational policies and procedures through partnership with Retail Operations, Supply, Sales Audit, and Architecture/Facilities HQ teams; proactively suggest local adaptations to procedures.
  • Own delivery timelines and potential delays to partner with HQ supply/logistics to ensure on-time deliveries for all products.
  • Execute the activities of all operations/stock positions in-store to ensure efficient processes and foster communication.
  • Support the rollout of all applications and updates to existing systems, including training stock/sales teams to ensure understanding and compliance.
  • Partner with management to train, coach, and lead all store associates in execution of operations tasks (e.g., POS procedures, return procedures, alteration requests, dry cleaning).
  • Produce and maintain operational reports and records to ensure adherence to Company policies and procedures.
  • Achieve constant improvement in operational procedures and effectiveness.
• Inventory Supervision
  • Execute routine cycle counts, identify inventory discrepancies, and follow standard flows to address them.
  • Ensure merchandise and supply deliveries are accurate by verifying all quantities shipped/received match corresponding documentation; report discrepancies to relevant departments.
  • Oversee the annual physical inventory process, ensuring loss is less than brand standards.
• Store Maintenance & Security
  • Facilitate store maintenance and repairs with external vendors and contractors, escalating to the Architecture HQ team as needed.
  • Ensure adequate security exists and that physical facilities align with safety codes and ordinances.

Requirements

• Minimum 3 years of previous retail operational experience.
• Strong leadership skills and ability to anticipate and solve problems.
• Flexible and diplomatic communicator across all mediums and organizational levels.
• Strong attention to detail with solid organizational skills and proven ability to multi-task with consistent follow-through.
• Proactive nature—finding solutions when met with operational obstacles.
• Proficient in POS systems and Microsoft Office suite (including Excel, Word, and PowerPoint).
• Ability to be mobile on the sales floor when necessary.

Qualifications

• Exhibits a strong work ethic, leadership skills, high energy level, and is team-oriented.