PERMANENT CONTRACT - ASSISTANT STORE DIRECTOR (40H) - MIAMI - DESIGN DISTRICT

Role Overview

The Assistant Store Director will support the Store Director in driving the business through sales support, enforcing operational policies, training, and stock management. This role maintains the highest degree of customer service every day in accordance with brand principles and empowers associates to make decisions in the best interest of providing an elevated customer experience. The Assistant Store Director collaborates closely with HQ team in Paris, overseen by the Store Director.

Tasks And Responsibilities

• Develop, train, and continuously motivate associates towards achieving and exceeding personal and category sales objectives while applying retail excellence.

• Demonstrate leadership by playing an active role on the selling floor, coaching and team.

• Manage and lead team efforts in clienteling focused on new client acquisition and retention.

• Analyze and monitor store KPI's on a daily, weekly and monthly basis to implement action plans to achieve target KPI's.

• Ensure the highest level of customer service.

• Analyze performance by category and partner with the Merchandising team to validate action plan in order to drive a positive and sustainable growth.

• Responsible for P&L of the store.

• Team Leadership:

  • Lead, coach, and motivate team to perform at their highest potential.

  • Coach the sales team on how to deliver a unique and memorable shopping experience, observing the sales floor and providing feedback accordingly.

  • Manage performance review and development plans for all direct reports.

  • Ensure all staff receives monthly, quarterly and annual feedback.

  • Behavior reflects the Jacquemus brand and people values, showing pride, enthusiasm, commitment and initiative.

  • Approve and monitor store schedules.

  • Ensure the integrity of payroll and the payroll process.

• CRM:

  • Drive the in-store shift from walk-in customer outreach to meaningful client relationship building by supporting the development of a robust client development strategy.

• Competitor Market Awareness:

PROFIL

• At least 3 years work experience in luxury retail environment.

• Knowledge of Microsoft Office programs and Store operation applications.

• Action oriented; drive for results.

• Able to motivate others and build effective teams.

• Service orientation and customer focus.

• Able to mediate and negotiate to resolve conflict.

• Problem-solver.

• Strong oral and written communication skills.