Performance Partner

Position Summary: The Performance Partner plays a critical role in supporting high-quality, accountable, and data-informed service delivery across CSC Leon’s funded Community Investment Partners (CIPs). Working closely with the Director of Programs and Finance and the Lead Performance Partner, this position helps ensure that funded programs are implemented with fidelity to contract requirements while continuously strengthening program performance and outcomes. Serving as a key point of contact and resource for assigned CIPs, the Performance Partner provides hands-on support related to contract implementation, monitoring, performance evaluation, and continuous improvement. This role balances compliance oversight with relationship-building—offering technical assistance, conducting site visits, analyzing performance data, and contributing to training and capacity-building efforts that help partners deliver effective, high-quality services. The Performance Partner collaborates with CSC Leon staff and external partners to support sound programmatic practices, informed decision-making, and a strong, transparent partnership between CSC Leon and the organizations it funds.

Responsibilities

• Review assigned programs against contract requirements, including funding utilization and disbursement requests to ensure program compliance.
• Provide technical assistance, training, and support to funded CIPs to improve program efficiency, effectiveness, and quality.
• Maintain program files and answer inquiries from CIPs regarding administrative, programmatic, and financial procedures and practices.
• Facilitate performance review process for assigned CIP programs.
• Conduct on-site program observations, monitoring, and evaluations to determine whether service delivery is in compliance with the contract.
• Gather, maintain, and analyze data from the CSC Leon Services and Activities Management Information System (SAMIS) or other reports related to assigned CIP contracts, in cooperation with the Director of Programs and Finance, Lead Performance Partner, and other CSC Leon staff.
• Prepare periodic performance review evaluation reports.

Required Competencies

• Communication: Effectively articulates thoughts and ideas through verbal and written channels, using appropriate platforms to exchange information clearly and efficiently.
• Teamwork and Collaboration: Build collaborative relationships with colleagues and investment partners.
• Critical Thinking and Problem Solving: Exercises sound reasoning to research and analyze issues, makes decisions, and overcomes problems.
• Flexibility and Adaptability: Synthesizes and integrates ideas; brainstorms to produce a new idea or result.
• Professionalism and Work Ethic: Demonstrate personal accountability, effective work habits, integrity, and ethical behavior.
• Technical Aptitude: Skillful in the use of tools, hardware, software, and equipment.

Preferred Competencies

• Change Management: Guides teams through transitions by addressing resistance, fostering stakeholder buy-in, and implementing organizational changes effectively.
• Conflict Resolution: Resolves disputes by mediating solutions, maintaining professionalism, and managing challenging situations with composure.
• Policy Development and Compliance: Develops and updates policies to align with regulations, ensures adherence to standards, and conducts audits to maintain compliance.
• Advocacy and Stakeholder Engagement: Represents organizational interests by building coalitions, fostering partnerships, and influencing decision-makers with evidence-based advocacy.

Qualifications

• Bachelor’s degree and at least two years of relevant professional experience; a combination of education and experience may substitute for the bachelor’s degree requirement on a year-for-year basis (e.g., four years of professional experience may be substituted in lieu of a degree).

Physical Demands & Working Conditions

The employee performs work in a normal office setting within a reasonable environment. While performing the duties of this job, the employee may be required to perform local and non-local travel. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Pay

The salary range is $48,000 - $55,000 plus benefits, commensurate with experience and qualifications.

Schedule

This is a full-time, salaried position with benefits available immediately.

About the Organization

The Children’s Services Council of Leon County (CSC Leon) is a catalyst for positive change to improve the lives and outcomes of children, youth, and families in the local community. Established as an independent special district by the voters of Leon County in 2020, CSC Leon provides dedicated funding to expand access to programs and family support, ensuring all children and youth are socially, emotionally, and physically equipped to reach their full potential. At its core, CSC Leon seeks to make funding decisions that are inclusive, data-driven, equitable, collaborative, and innovative. It uses a results-based accountability framework to provide financial and technical support to organizations that promote kindergarten readiness, youth success, and family well-being.