Performance Management/Metric Analyst II

About the role

Who We Are Tria Federal delivers digital services and technology solutions that support the health and safety of veterans, service members and civilians. For two decades, federal agencies have relied on Tria companies to advance their critical missions and modernize their systems, so that they can uphold their commitment to the American people. Today, we are pushing the boundaries of possibility through partnerships and investments in artificial intelligence and emerging technologies, developing solutions for the biggest challenges that government will face tomorrow. We are proud to employ and support military veterans who bring mission-first mindset, technical expertise, and leadership qualities that strengthen our work. Veterans, transitioning service members, and military spouses are strongly encouraged to apply.

Responsibilities

• Define, refine, and track performance metrics, service-level measures, and Key Performance Indicators.
• Gather quantitative and qualitative data from multiple mission systems.
• Conduct statistical trend, queue-aging, cycle-time, workload/capacity, variance, threshold/exception, and root-cause analyses.
• Identify performance gaps, bottlenecks, correlations, and key drivers affecting medical readiness.
• Design, build, and maintain interactive business-intelligence dashboards and recurring reports.
• Generate executive summaries, readiness products, and optimization recommendations.
• Perform data validation and support data-quality governance.
• Partner with project managers and technical teams to assess workflows and recommend improvements.
• Support authorized automation and legacy-data migration activities where qualified.

Requirements

• Active Secret Clearance required.
• U.S. citizenship.
• Ability to obtain and maintain a CAC and required Government system access.
• Ability to appropriately handle sensitive healthcare and readiness information.

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• 5–12 years of relevant analytics, performance-management, healthcare, or business-intelligence experience.
• Demonstrated experience developing KPIs and dashboards.
• Experience conducting root-cause