Performance Improvement Manager - Ambulatory Nursing

About the role

This position develops, manages, and integrates a comprehensive performance improvement program to achieve results in quality, efficiency, safety, satisfaction, and value. It supports the implementation and monitoring of programs and activities designed to ensure the organization incorporates methods to improve the safe administration of care into all clinical processes while fostering a culture that prioritizes safety. The role serves as a clinical liaison for the model of implementation for quality improvement and patient safety.

Responsibilities

• Develops, manages, and integrates a comprehensive performance improvement program to achieve results in quality, efficiency, safety, satisfaction, and value.
• Supports the implementation and monitoring of programs and activities to ensure methods for improving safe care administration are incorporated into all clinical processes, while developing a culture that perceives safety as paramount.
• Serves as a clinical liaison for the model of implementation for quality improvement and patient safety.
• Manages performance improvement projects and ensures alignment with organizational and departmental goals.
• Gathers and analyzes information to prepare status reports for performance improvement initiatives.
• Maintains and enhances professional competency.
• Performs other related duties as required.
• Remains knowledgeable on current federal, state, and local laws, accreditation standards, or regulatory agency requirements applicable to the assigned area of responsibility and ensures compliance.

Requirements

• Bachelor’s degree (required).
• Master’s degree (preferred).
• 3 years of experience in healthcare project management, including previous experience in performance improvement activities, statistical analysis, and reporting.

Skills

• Computer skills and dexterity for data entry and retrieval of required job information.
• Proficiency with Windows-style applications, keyboard, and various software programs specific to the role.
• Working knowledge of Microsoft Office Suite (Access, Excel, Word, and PowerPoint).
• Effective verbal and written communication skills, with the ability to present information clearly and professionally to varying levels of individuals.
• Analytical skills and ability to use a logical thought process to formulate practical solutions to problems.
• Decision-making, delegation, and leadership skills, with the ability to demonstrate good judgment.
• Positive interpersonal skills and ability to work effectively and professionally with people from diverse backgrounds.

Physical and Environmental Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements exceed those for Sedentary Work, including:
  • Walking or standing to a significant degree.
  • Sitting most of the time but entailing pushing and/or pulling of arm or leg controls.
  • Working at a production rate pace entailing constant pushing and/or pulling of materials, even if the weight is negligible.
• Normal routine involves no exposure to blood, body fluid, or tissue, and incumbents are not called upon to perform or assist in emergency care or first aid.
• No occupational risk for exposure to communicable diseases.
• Potential occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning, and/or disposal of contaminated waste. The risk level may increase depending on the essential job duties of the role.