Performance Improvement Coordinator I GCM

About the role

This position is within Department 10919 Enterprise Corporate - Quality in the Charlotte area. It is a full-time, benefits-eligible role.

Responsibilities

• Facilitates performance improvement efforts and coaches others in developing performance improvement capabilities.
• Maintains competence in applicable licensure, certification, accreditation, and other regulatory body requirements.
• Captures and analyzes trends of performance metrics/business unit level dashboards, identifies opportunities for improvement, and develops and maintains management action plans.
• Consults with and trains staff to implement monitoring and measurement tools, and data analysis techniques.
• Develops strategies for improvement that include considerations for leading practice research and shares implementation results across the System.
• Provides consultation to teammates and leadership in areas of quality, compliance, accreditation, and safety.
• Facilitates assessments, develops, implements, and evaluates corrective action plans based on past surveys and preparatory tracer activities.
• Provides education and training on accreditation compliance and accreditation matters.
• Demonstrates knowledge of the principles of growth and development and possesses the ability to respond to age-specific issues and data reflective of the patient's status.

Requirements

• Bachelor's Degree required; Master's Degree preferred.
• RN or other clinical licensure preferred; certification in health care quality, patient safety, or related accreditation entity preferred, required within 2 years of employment.
• 4 to 6 years experience in healthcare or directly related field and 2 to 4 years leadership experience preferred.
• Knowledge of Lean Concepts preferred.
• Intermediate to advanced computer skills with demonstration of skill and competence in use of all Microsoft Office applications preferred.
• Previous experience or knowledge of TJC preferred.

Qualifications

• Must have the ability to clearly communicate verbally, in person, and in writing with patients, families, agencies, and the health care team.
• Works in an office environment. Requires long periods of sitting and computer use.

Skills

• Facilitation skills.
• Data analysis and statistical process control.
• Lean Concepts.
• Microsoft Office applications.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Education Assistance Program.

Pay

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training. Premium pay such as shift, on call, and more based on a teammate's job. Opportunity for annual increases based on performance.

Schedule

Typically Day shift and schedule varies based on needs.