Performance & Enrollment Sales - Member Services Manager

About D1 Prosper

D1 Prosper is not a traditional gym. We are a coach-led athlete development system focused on long-term performance, structure, accountability, and measurable results for youth athletes and adults. We are building a high-energy, high-accountability culture centered around:

• Athlete development
• Parent communication
• Performance tracking
• Elite customer experience
• Strong community presence

This role is ideal for someone who thrives in a fast-paced environment, connects naturally with people, and knows how to drive urgency, trust, and follow-through.

About the Role

The Performance & Enrollment Lead is responsible for converting leads into memberships, conducting athlete/parent consultations, managing follow-up and communication, supporting member retention and experience, and helping drive overall revenue growth inside the facility. This is a relationship-driven sales and operations role inside a performance training environment.

You will work directly with:

• Parents
• Student-athletes
• Adult members
• Coaches
• Local community relationships

Responsibilities

Enrollment & Sales

• Conduct athlete and parent consultations alongside coaches
• Guide prospects through assessments and recommended training paths
• Follow up on leads, no-shows, and expired members
• Help drive PT, semi-private, and membership conversions
• Maintain high conversion standards and pipeline organization
• Execute phone, text, email, and in-person follow-up

Member Services

• Deliver high-level customer service and communication
• Help maintain a positive member experience from onboarding through retention
• Support member check-ins, account management, and scheduling
• Assist with retention conversations and roster management
• Coordinate parent communication and athlete milestone tracking

Facility & Culture

• Support a high-energy, team-first environment
• Maintain professionalism and urgency during peak hours
• Work closely with coaches and leadership
• Represent the D1 Prosper brand in a positive and professional way

Requirements

We are looking for someone who:

• Has strong people and communication skills
• Is confident in consultative sales
• Can build trust quickly with parents and athletes
• Thrives in fast-paced environments
• Is organized and detail-oriented
• Has follow-through and accountability
• Brings positive energy and professionalism daily

Preferred Qualifications

Experience in one or more of the following is preferred:

• Performance training
• Membership sales
• Hospitality or customer service
• Youth sports
• High-ticket or consultative sales
• CRM or lead management systems

Benefits

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement

Pay

Compensation may include base pay + commission and performance bonuses tied to KPIs.

Schedule

This role includes afternoons, evenings, and occasional weekends based on facility needs and peak athlete traffic. Peak operating hours are typically 11:00 AM – 7:00 PM weekdays (some Saturdays 9:00 AM – 12:00 PM).

Key Performance Indicators (KPIs)

• Lead response time
• Consult-to-close conversion rate
• Monthly EFT growth
• PT / semi-private conversion
• Retention and member engagement
• Follow-up consistency and pipeline management

What Success Looks Like

Success in this role means:

• Strong lead conversion
• High member satisfaction
• Consistent follow-up
• Positive parent relationships
• Revenue growth
• Ownership mentality inside the facility