Service Sales Account Manager

About the role

We are partnering with a well-established mechanical contractor in the Charleston market that is seeking a Service Account Manager to support the continued growth of its service division. This is an excellent opportunity for an experienced professional with a background in HVAC, plumbing, mechanical services, or construction who enjoys building long-term client relationships and driving business growth.

Key Responsibilities

• Develop and maintain strong relationships with existing service customers.
• Identify and pursue new business opportunities within assigned accounts and territories.
• Promote preventative maintenance agreements and service solutions.
• Prepare customer proposals, quotations, and service agreements.
• Conduct site visits to assess customer needs and identify potential improvements.
• Collaborate with service technicians, project managers, and operations teams to ensure successful project delivery.
• Support customers with budgeting, repair recommendations, and equipment lifecycle planning.
• Track opportunities, forecasts, and customer interactions through CRM systems.
• Negotiate contracts and ensure customer satisfaction throughout the service lifecycle.
• Actively participate in networking and business development activities within the local market.

Qualifications

• 3+ years of experience in mechanical services, HVAC, plumbing, facilities management, or mechanical construction.
• Proven success in account management, business development, or service sales.
• Knowledge of commercial HVAC, plumbing, piping, or mechanical systems preferred.
• Strong communication and relationship-building skills.
• Ability to manage multiple customer accounts and priorities.
• Proficiency with Microsoft Office and CRM software.
• Valid driver's license and willingness to travel throughout the Charleston area.

Preferred Experience

• Selling service agreements, maintenance contracts, or retrofit solutions.
• Working with hospitals, commercial office buildings, manufacturing facilities, higher education campuses, or industrial clients.
• Experience estimating small projects or coordinating service work.
• Existing relationships within the Charleston construction or facilities management market.