Performance & Enrollment Sales - Member Services Manager
D1 TRAINING · Prosper, TX · 1 mo ago
On-siteAnalystPart-time
Bonus based on performance
- Flexible schedule
- Opportunity for advancement
- Athlete development
- Parent communication
- Performance tracking
- Elite customer experience
- Strong community presence
- Converting leads into memberships
- Counseling athletes and parents
- Managing follow-up and communication
- Sustaining member retention and experience
- Driving overall revenue growth inside the facility
Responsibilities
- Supporting member check-ins, account management, and scheduling
- Assisting with retention conversations and roster management
- Coordinating parent communication and athlete milestone tracking
- Executing phone, text, email, and in-person follow-up
- Delivering high-level customer service and communication
- Maintaining a positive member experience from onboarding through retention
- Working closely with coaches and leadership
- Representing the D1 Prosper brand in a positive and professional way
Qualifications
- Has strong people and communication skills
- Is confident in consultative sales
- Can build trust quickly with parents and athletes
- Thrives in fast-paced environments
- Is organized and detail-oriented
- Has follow-through and accountability
- Brings positive energy and professionalism daily
Skills
- Performance training
- Membership sales
- Hospitality or customer service
- Youth sports
- High-ticket or consultative sales
- CRM or lead management systems
Pay & Schedule
- Base pay + commission
- Performance bonuses tied to KPIs
- Growth opportunities within the organization
- Lead response time
- Consult-to-close conversion rate
- Monthly EFT growth
- PT / semi-private conversion
- Retention and member engagement
- Follow-up consistency and pipeline management