Performance Architect
About the role
We're seeking a Performance Architect to join our team and serve as a strategic, consultative partner to our dealerships. This role involves building strategic partnerships with dealership GMs and leadership teams, tying Numa's platform to business goals like profit, team productivity, and customer satisfaction (CSI), and guiding high-impact QBRs and 90-day engagement plans.
Responsibilities
- Build strategic partnerships with dealership GMs and leadership teams, earning trust through insight, credibility, and results
- Tie Numa’s platform to business goals such as profit, team productivity, and customer satisfaction (CSI)
- Lead executive Quarterly Business Reviews (QBRs) that align teams and create forward-looking action plans
- Deliver dealership-specific performance insights that are actionable, impactful, and aligned with local priorities
- Create and manage 90-day engagement plans that drive measurable outcomes
- Guide strategic reviews and tailor action plans based on real-time performance metrics and dealership priorities
- Elevate Numa from a vendor to a strategic partner that leadership relies on for results
- Partner cross-functionally with Product, Customer Success, and Sales to shape tools, playbooks, and best practices that elevate client success
- Travel onsite to dealerships as needed to deepen relationships and drive engagement
Requirements
Deep experience in automotive, including time on both the dealer and vendor side. Experience as a former General Manager, Fixed Operations Director, or similar leadership role within a dealership. Proven ability to run and grow a service department, including driving profitability and customer satisfaction. Confidence working with executive stakeholders and leading data-driven performance conversations. Strong ability to connect software solutions to operational KPIs and business goals. Proven ability to work independently as a self-starter, taking ownership of relationships and outcomes end-to-end and proactively driving results with minimal supervision. Excellent written and verbal communication skills, with the ability to influence and align both frontline and executive audiences. Strong organizational skills with the ability to manage multiple accounts and priorities in a fast-paced environment. A collaborative mindset and passion for delivering exceptional customer experiences and measurable business impact.
Qualifications
Experience working in a startup or high-growth environment, with comfort operating in fast-paced, evolving environments. Familiarity with dealership management systems (DMS), CRM platforms, and service operations workflows. Experience with data analysis, performance reporting, or business intelligence tools such as Looker Studio, Tableau, or Microsoft Power BI. Familiarity with AI tools and effective prompt engineering for research, analysis, or workflow optimization.
Skills
None specified in the job posting.
Benefits
Base Salary: $105,000 - $125,000 + Bonus
Equity Package
Flexible PTO
Health, dental, and vision benefits
401(k) plan
Pay
$105,000 - $125,000
Schedule
Not specified