Performance Advisor
Primary Objective
Increase conversion rates and revenue outcomes by improving agent behavior, tool adoption, and execution across the consumer lifecycle.
Core Responsibilities
- Agent Performance Coaching & Accountability
- Partner directly with agents to improve performance across the full conversion funnel:
- Provide direct, actionable coaching based on real performance data
- Reinforce consistent execution of the performance frameworks
- Hold agents accountable to program standards and expectations through lead allocation levers and disengagement framework
- Performance Management & Optimization
- Monitor agent performance across key metrics
- Identify gaps and create targeted improvement plans
- Track progress and adjust coaching based on outcomes
- Partner with Sales Managers to address persistent underperformance
- Product & Workflow Adoption
- Drive adoption of Compass and partnership tools that directly impact conversion
- Ensure agents are using tools as intended to deliver a high-quality client experience
- Connect product usage to performance outcomes
- Market-Level Insights & Diagnostics
- Identify patterns in agent performance across markets, teams, and cohorts
- Surface insights on what’s driving or blocking conversion
- Provide structured feedback to Marketplace strategy, Product, Analytics
- Help inform program evolution based on real-world performance
- Program Enablement & Field Partnership
- Lead onboarding, training sessions, and office hours for participating agents
- Persistently align on performance expectations with brokerage leaders
- Reinforce program standards consistently across offices and regions
- Act as a visible, trusted partner to the field, focused on outcomes
Success Metrics
- Improvement in agent conversion rates across the funnel
- Increase in closed transactions tied to Demand Marketplace leads
- Adequate adoption and consistent use of Compass tools and workflows
- Reduction in unclaimed or poorly handled leads
- Field engagement and participation in coaching programs
- Monthly visits in person with agents
Ideal Profile
- 5+ years in real estate, proptech, or marketplace sales performance roles
- Deep understanding of residential transaction flow and agent workflows
- Proven experience coaching or managing performance of sales professionals
- Strong analytical mindset, comfortable using data to drive behavior change
- Excellent communicator with ability to influence without authority
- High accountability orientation, comfortable holding a performance bar
Workplace & Location
This is a fully in-office role, with opportunities to be based in any of our following locations: New York City, Seattle, San Francisco, Los Angeles, Boston, Philadelphia, Miami, Atlanta, Nashville, Chicago, Austin, Dallas, and Houston.
Compensation
The expected base pay for this position is $90,000 - $105,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.
Perks that You Need to Know About
- Participation in our incentive programs (which may include eligible cash, equity, or commissions)
- Paid vacation, holidays, sick time, parental leave, and recharge leave
- Medical, tele-health, dental and vision benefits
- 401(k) plan
- Flexible spending accounts (FSAs)
- Commuter program
- Life and disability insurance
- Maven (a support system for new parents)
- Carrot (fertility benefits)
- UrbanSitter (caregiver referral network)
- Employee Assistance Program
- Pet insurance