Per Diem Registration Representative

Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits, and discover the meaning behind: Caring. Connecting. Growing together.

Location: 175 Fore River Parkway, Portland, ME, 04102.

We offer 2 weeks of paid training. The hours during training will be 8:00 AM - 4:30 PM EST from Monday - Friday. Training will be conducted onsite.

Responsibilities

• Responsible for providing patient-oriented service in a clinical or front office setting
• Performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment
• Communicates directly with patients and/or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility/benefits
• Utilizes computer systems to enter access or verify patient data in real-time ensuring accuracy and completeness of information
• Gathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizes according to insurance plan requirements
• Verifies insurance coverage, benefits and creates price estimates, reverifications as needed
• Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations
• Identifies outstanding balances from patient's previous visits and attempts to collect any amount due
• Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge
• Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner
• Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary
• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units

Requirements

• High School Diploma/GED
• 1+ years of experience in a hospital, office setting, customer service setting, or phone support setting
• Influenza vaccination for the current flu season (typically August-May) or commitment to receive the influenza vaccination when available for the upcoming flu season
• Ability to work onsite in Portland, ME
• Ability to work on a Per Diem basis, irregular shifts as business requires, including weekends, holidays, etc. (primarily on weekends from 11:00am - 7:00pm)
• Must be 18 years of age or older

Preferred Qualifications

• Experience with using Microsoft Office products
• Experience in a Hospital Patient Registration Department, Physician's office, OR any medical setting
• Experience in insurance reimbursement and financial verification
• Experience in requesting and processing financial payments
• Ability to perform basic mathematics for financial payments
• Working knowledge of medical terminology
• Understanding of insurance policies and procedures

Skills

• Strong interpersonal, communication, and customer service skills

Physical and Work Environment

• Standing for long periods of time (10 - 12 hours) while using a workstation on wheels and phone/headset

Pay

The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment.

Benefits

• A comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)