Per Diem PBX Operator Los Alamitos Rotate

About Us

UCI Health is one of California’s largest academic health systems and the clinical enterprise of the University of California, Irvine. Established on July 1, 1976, UCI Health has grown into a 1,461-bed health system that includes UCI Health — Orange, UCI Health — Irvine, four Community Network hospitals and a growing network of ambulatory care centers across Orange and Los Angeles counties.

As Orange County’s only academic health system, UCI Health is home to the only National Cancer Institute-designated comprehensive cancer center based in the county, the region’s only American College of Surgeons-verified Level I adult and Level II pediatric trauma center, American College of Emergency Physicians Gold Level 1 Geriatric Emergency Department and a nationally recognized regional burn center verified by the American Burn Association. Powered by UC Irvine, UCI Health serves 5.6 million people across Orange County, western Riverside County and southeast Los Angeles County through excellence in patient care, research and medical education.

About the Role

The Communication Operator works under the direct supervision of the Patient Registration Supervisor. The operator is responsible for the timely answering of incoming telephone calls and proper routing of telephone communications. The operator shall be courteous with all patients, staff and visitors and work in a cooperative manner to fulfill the goals of the department and hospital.

Responsibilities

• Timely answering of incoming telephone calls
• Proper routing of telephone communications
• Maintain courteous and professional interactions with patients, staff, and visitors
• Work cooperatively to fulfill departmental and hospital goals

Requirements

• Must possess the skill, knowledge, and ability essential to the successful performance of assigned duties
• Must demonstrate customer service skills appropriate to the job
• Excellent written and verbal communication skills in English
• Ability to maintain a work pace appropriate to the workload
• Ability to establish and maintain effective working relationships across the Health System
• Good typing and spelling skills
• Prior customer service experience

Preferred Qualifications

• Knowledge of University and medical center organizations, policies, procedures, and forms
• Previous switchboard operator experience
• Knowledge of the healthcare industry and insurance contracts
• Computer skills
• High School Diploma or equivalent

Benefits

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include:

• Medical insurance
• Sick and vacation time
• Retirement savings plans
• Access to a number of discounts and perks

Conditions of Employment

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions:

• Background Check and Live Scan
• Employment Misconduct Disclosure
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug-Free Environment
• Additional conditions may apply, dependent upon business unit or job-specific requirements, including:
  • California Child Abuse and Neglect Reporting Act
  • E-Verify
  • Pre-Placement Health Evaluation

Must be able to provide proof of work authorization.