Per Diem Patient Services Associate

Ensure an excellent experience for patients and maintain efficient front-office workflows. Interact with patients by greeting and providing check-in prior to appointments, collecting payments, communicating about waiting times, and supporting check-out activities. Respond to patient calls and inquiries promptly, schedule and coordinate appointments, complete insurance verification, and update patient insurance information to support accurate billing and efficient payment for services. Prepare the daily clinic schedule, complete prep charts for upcoming appointments, and support the practice care team to deliver high-quality care.

Responsibilities

• Patient Reception & Check-In/Check-Out
  • Welcome patients and visitors in a professional, friendly manner.
  • Register and check in patients; verify demographic and insurance information.
  • Collect copayments and outstanding balances.
  • Schedule follow-up appointments and provide visit summaries or referrals as needed.
• Scheduling & Communication
  • Schedule new and follow-up appointments, including diagnostic testing according to clinical protocol.
  • Confirm, reschedule, and communicate changes or delays promptly.
  • Manage high-volume incoming calls using proper telephone etiquette.
  • Record accurate messages and route inquiries to appropriate team members.
  • Coordinate communication between patients, providers, and staff.
• Insurance & Billing Support
  • Review and update patient demographics and insurance information.
  • Verify insurance eligibility and benefits prior to appointments.
  • Obtain and document pre-authorizations and referrals as required.
  • Communicate coverage issues or policy changes to patients before visits.
  • Assist patients with insurance inquiries and time-of-service payment expectations.
  • Maintain knowledge of insurance requirements, including managed care and government programs.
• Administrative Support
  • Prepare daily clinic schedules and complete chart prep for upcoming appointments.
  • Support office operations, including faxing, scanning, and indexing documents into the patient’s medical record.
• Customer Service & Compliance
  • Provide compassionate assistance and resolve patient concerns promptly.
  • Ensure patient confidentiality and compliance with HIPAA regulations.
  • Contribute to a clean, safe, and welcoming environment.

Qualifications

• High school diploma or general education degree (GED); or equivalent combination of education and experience.
• 2-3 years recent experience in a related position in a medical office setting preferred.
• Strong computer knowledge (Microsoft Office) preferred.
• Experience in coding, office billing, insurance and government payer regulations, and other third-party billing requirements (pertaining to services offered by the practice) preferred.

Skills

• Knowledge of medical terminology.
• Superior customer service skills.
• Excellent verbal and written communication.
• Ability to work in a fast-paced environment.
• Ability to work on multiple projects at one time.
• Ability to work as a team player.
• Ability to prioritize responsibilities and meet deadlines.
• Ability to work in a high-stress environment.

Benefits

• Medical, Dental, and Vision coverage.
• Life and Disability insurance.
• Healthcare FSA, Dependent Care FSA, and HSAs.
• 401k plan and Employee Stock Purchase Program.
• Some benefits are provided at no cost; others require a cost share between employees and the company.
• Voluntary plans available with payroll deductions.

About Us

Pediatrix Medical Group is one of the nation’s leading providers of highly specialized health care for women, babies, and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix-affiliated clinicians are committed to providing coordinated, compassionate, and clinically excellent services across the continuum of care, both in hospital settings and office-based practices. The group’s high-quality, evidence-based care is bolstered by significant investments in research, education, quality-improvement, and safety initiatives.