Per Diem Patient Access Representative Associate
About the role
This Per Diem Patient Access Representative Associate position is part of the Optum and Allina Health partnership. The role focuses on greeting and welcoming patients in person, providing a standard registration process by collecting demographic and financial data, and entering information into an electronic medical record. The work directly improves health outcomes by connecting people with care, pharmacy benefits, data, and resources.
Responsibilities
- Greet and welcome patients in person
- Collect demographic and insurance information
- Check in and interview patients to complete appropriate paperwork
- Direct patients to their appointment or procedure
- May assist in scheduling add-on appointments
- Document any issues and resolutions in electronic medical record
- Resolve claim issues or registration errors on patient accounts
- Use resources, tools, and procedures to complete registration for accounts and in assigned work queues
- Verify insurance eligibility and benefits information for payers and interpret results focusing on complex billing situations
- Obtain cost information and explain information to patients if necessary
- Collect co-pay or deductibles and respond to questions regarding financial assistance programs available; refer complex questions as needed
- Screen and approve patients for financial assistance programs
- Assist and counsel patients with application process for available financial assistance programs
- Provide technical or functional direction for employees
- Assist patients in completion of request for information forms and submit to appropriate department
- Obtain signatures from patients as needed
- May gather medical record information from all departments for collection
- Provide customer service for inbound and outbound telephone calls
- May mentor other staff as needed
- Other duties as assigned
Required Qualifications
- 6+ months of customer service experience in an office/hospital setting
- Intermediate level of proficiency with Microsoft Office products
- Ability to work day and evening hours, Monday through Friday for the first 3 weeks after hire in alignment with the training schedule
- Ability to work on a Per Diem basis within 1st, 2nd, or 3rd shift, including weekends
- Must be 18 years of age or older
Preferred Qualifications
- Revenue Cycle experience
- General office experience
- Epic experience
Physical Demands
- Consistent walking, standing, bending, turning, etc.
- Lifting weight up to 10 lbs. occasionally, up to 2-5 lbs. frequently
Pay
The hourly pay for this role ranges from $16.00 to $29.00 per hour based on full-time employment. The company complies with all minimum wage laws as applicable.
Benefits
In addition to salary, benefits include a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits subject to eligibility requirements).