Per Diem Patient Access Representative Associate

$750 sign-on bonus for external applicants (not available to current UnitedHealth Group, UnitedHealthcare, or related-entity employees).

About the role

As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need. This role is responsible for greeting and welcoming patients in person and providing a standard registration process by collecting demographic and financial data and entering information into an electronic medical record.

Location: 550 Osborne Rd, Fridley, MN 55432

Responsibilities

• Greets and welcomes patients in person
• Collects demographic and insurance information
• Checks in and interviews patient to complete appropriate paperwork
• Directs patient to their appointment or procedure
• May assist in scheduling add-on appointments
• Documents any issues and resolutions in electronic medical record
• Resolves claim issues or registration errors on patient accounts
• Uses resources, tools, and procedures to complete registration for accounts and in assigned work queues
• Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations
• Obtains cost information and explains it to the patient if necessary
• Collects co-pay or deductibles and responds to questions regarding financial assistance programs; refers complex questions as needed
• Screens and approves patients for financial assistance programs
• Assists and counsels patients with the application process for available financial assistance programs
• Provides technical or functional direction for employees
• Assists patients in completion of request for information forms and submits to the appropriate department
• Obtains signatures from patients as needed
• May gather medical record information from all departments for collection
• Provides customer service for inbound and outbound telephone calls
• May mentor other staff as needed
• Other duties as assigned

Requirements

• 6+ months of customer service experience in an office/hospital setting
• Intermediate level of proficiency with Microsoft Office products
• Ability to work on a Per Diem basis under a variety of different shift times, supporting a 24/7 operation
• Ability to attend 3 weeks of training within standard daytime hours upon hire
• Must be 18 years of age or older

Preferred Qualifications

• Revenue Cycle experience
• General office experience
• Epic experience

Physical Demands

• Consistent walking, standing, bending, turning, etc.
• Lifting weight: Up to 10 lbs. occasionally, up to 2-5 lbs. frequently

Pay

The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, and certifications.

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)