Per Diem Armed Security Officer

Responsibilities

• Monitor property and report suspicious activity
• Perform ingress/egress and access control procedures
• Conduct walking patrols throughout the property
• Monitor CCTV and surveillance systems
• Respond to emergencies, incidents, and alarms
• Complete daily activity logs and incident reports
• Assist with resident intake and screening processes
• Enforce curfew and facility policies
• De-escalate conflicts and maintain a professional presence
• Build positive rapport with residents, staff, and visitors
• Perform additional security duties as assigned

Qualifications

• Valid Delaware Red Card required
• High School Diploma or GED
• Minimum 2 years of customer service experience
• Previous security, military, law enforcement, concierge, or service industry experience preferred
• Strong communication and de-escalation skills
• Basic computer knowledge (email, reports, Microsoft Office, etc.)
• Reliable transportation
• Ability to pass background check, drug screening, and OPS training requirements
• Preferred Experience: 4 years of armed security experience, 3 years of military experience, State or federally certified law enforcement academy training

Physical Requirements

• Ability to stand and patrol for extended periods
• Ability to lift up to 25 lbs
• Ability to wear a security uniform
• Ability to pass Physical Agility Test (PAT): 100-meter run in 66 seconds or less, 30 push-ups, 26 sit-ups

Additional Information

• CPR/AED/First Aid/BLS training preferred or ability to obtain
• Must maintain a clean and professional appearance
• Candidates cannot have previously worked at the Hope Center
• OPS Security Group is an equal opportunity employer committed to professionalism, accountability, and servant leadership

Important Note About This Environment

• This is a high-stress, high-interaction environment working with individuals who may be experiencing mental health challenges, trauma, emotional distress, or crisis situations.
• Candidates must be able to remain calm, professional, and emotionally controlled under pressure.
• This role is not suited for individuals who become easily overwhelmed in emotionally intense environments.
• Prior experience in shelters, behavioral health, healthcare security, customer service, or high-contact security environments is highly preferred.