People Technology and Systems Manager

About the role

The People Technology and Systems Manager is responsible for overseeing the technology lifecycle of all users across our K-12 school environment, including faculty, staff, auxiliary employees, students, and parents. This role manages user account lifecycles, identity and access management (IAM), credentials, ID badges, and school-issued devices such as laptops, tablets, and desk phones. Additionally, this position oversees the Help Desk and IT Support ticketing system in Jira Service Management. The ideal candidate will be a self-starter with strong technical expertise and experience working in a complex school environment. We are seeking a customer service-oriented professional dedicated to providing top-tier support to our diverse community. The successful candidate must be comfortable working with people of all ages and technical backgrounds, ranging from PreK-3 students to our most seasoned faculty. To thrive in this position, you must be a patient, empathic, and enthusiastic individual who genuinely enjoys helping others navigate technology. Because safeguarding our community is a top priority, this position also carries significant cybersecurity responsibilities. Proper management of identities, access controls, and credentials serves as the frontline of our defense. This role plays a critical part in maintaining and advancing the integrity, confidentiality, and availability of the school’s information systems, ensuring that rigorous security practices are upheld seamlessly throughout the user lifecycle.

Responsibilities

• Manage the complete user technology lifecycle for all stakeholders, including faculty, staff, auxiliary employees, students, and parents.
• Lead identity and access management (IAM) functions, including provisioning/deprovisioning, role-based access controls (RBAC), multi-factor authentication (MFA), and single sign-on (SSO) configurations.
• Oversee the issuance, maintenance, and management of user credentials and physical ID badges.
• Deploy, track, and manage school-issued devices, including laptops, tablets, and desk phones.
• Oversee the Help Desk and IT Support ticketing system in Jira Service Management to ensure efficient and effective technical support operations.
• Collaborate with all departments and divisions to support safe and secure use of digital tools, ensuring user awareness and compliance.

Requirements

• Bachelor’s degree in Computer Science or Engineering or equivalent experience.
• 3+ years in a similar role or related role; 5+ years preferred.
• Cybersecurity certification (ISC)² CC at minimum.
• Jamf Pro certification preferred.
• Ability to perform essential functions independently with minimal supervision.
• Deep understanding of Microsoft Entra ID (formerly Azure AD) IdP administration.
• Deep understanding of Apple School Manager.
• Experience with Jamf Pro for Apple device management.
• Experience with Zoom Phone management.
• Familiarity with School Information Systems (Veracross strongly preferred).
• Experience with Genetec Security Center access control and security video systems.
• Experience with Splan Visitor Management.
• Proficiency with Jira Service Management.
• Evidence of a growth mindset.