People Systems Specialist

Key Accountabilities

• Provide day-to-day operational support for People systems, including troubleshooting data issues and supporting system workflows
• Collaborate cross-functionally to support integration of systems across departments
• Partner with the People Systems & Services team to support system configuration changes, enhancements, and integrations
• Aid in testing, validation, and quality assurance for system updates and new functionality
• Identify opportunities to improve system utilization, automation, and operational efficiency

Data Integrity & Compliance

• Complete data reconciliation and ensure accuracy, consistency, and completeness of employee data across People systems
• Support audit readiness activities, including SOX, internal audits, and compliance reviews, by validating data and documentation related to SOX controls
• Follow established protocols for data privacy, security, and regulatory compliance across regions
• Identify and escalate data risks, trends, or recurring issues

Continuous Improvement & Collaboration

• Create, maintain, and update Standard Operating Procedures (SOPs) and process documentation
• Partner with P&C stakeholders to streamline processes while maintaining compliance and data integrity
• Contribute to and execute continuous improvement initiatives that enhance service delivery, system reliability, and employee experience

Employee Lifecycle Management

• Own the execution of complex employee lifecycle transactions, including job changes, data corrections, and employment updates globally
• Ensure lifecycle changes are accurately reflected across HRIS, payroll, and integrated systems
• Partner with Payroll, Talent, and People Partners to ensure smooth transitions and minimal rework
• Maintain and improve task lists, workflows, and system-driven processes that support scalable operations

People & Culture Service Desk & Employee Support

• Serve as a primary point of contact for employee and manager inquiries related to policies, benefits, compensation, systems access, and People processes
• Independently resolve service requests with a strong customer service and problem-solving approach
• Triage and escalate complex or sensitive matters to appropriate P&C partners or leadership as needed
• Provide guidance to P&C team members regarding process execution, system status, and required actions