People Support Associate

About the role

Contract position with on-site requirements in Pleasanton. Open to U.S. citizens and lawful permanent residents (Green Card holders) only. We are seeking a highly skilled and proactive People Support Specialist to join our HR Operations team. In this role, you will serve as a subject matter expert responsible for handling employee support cases and complex HR processes, with a strong focus on operational excellence and the continuous improvement of our core HR systems. You will play a critical role in maintaining the integrity and performance of our HR processes, collaborating closely with HR Partners and Centers of Excellence to deliver an exceptional employee experience.

Responsibilities

• Serve as the primary contact for Tier 2 Workday escalations, troubleshooting complex issues and providing timely, effective solutions to stakeholders via the case management solution
• Coordinate and execute User Acceptance Testing (UAT) for system enhancements, new configurations, and major Workday releases to ensure flawless functionality
• Manage key operational processes and enhance employee self-service (Tier 0) resources to improve efficiency and overall user experience
• Partner closely with HR Partners and Centers of Excellence (COEs) to understand business needs, gather feedback, and ensure systems are aligned with organizational objectives
• Take ownership of data integrity by managing processes such as Enterprise Interface Builder (EIB) data loads with a high degree of precision
• Maintain deep knowledge of Workday policies, talent practices, HR programs, and systems
• Ensure strict confidentiality of all work and information in accordance with company policies and procedures
• Leverage modern AI tools to enhance and streamline HR processes

Skills

• Hands-on expertise with Workday modules including HCM, Recruiting, and Compensation
• Strong technical aptitude with the ability to troubleshoot system issues independently and learn complex processes quickly
• Exceptional attention to detail and organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills with a strong customer-service orientation
• Proven ability to build and maintain effective partnerships across HR functional teams and operations
• Sound judgment and decision-making skills with the ability to involve the right stakeholders at the appropriate time
• Ability to work both independently and collaboratively within a team environment
• Aptitude for and willingness to work with modern AI tools to drive process improvements

Experience

• 6+ years of experience in HR Operations, HRIS, or a related field
• 4+ years of proven experience in a customer service or HR generalist role
• Demonstrated experience with Workday, User Acceptance Testing, and EIB data loads
• Proven track record of testing system enhancements and troubleshooting issues independently

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field preferred
• Workday certification or equivalent formal training is a plus

Benefits

• Medical
• Dental
• Vision
• 401K