People Support Associate

About the role

The People Support Associate serves as the first point of contact for employee Human Resources inquiries and plays a critical role in delivering an exceptional employee experience. This position provides front-line support to employees, managers, and applicants by answering day-to-day HR questions, coordinating HR processes, and ensuring requests are routed to the appropriate People & Culture team members. The ideal candidate is highly organized, customer-focused, responsive, detail-oriented, and committed to providing outstanding service to employees across the organization.

Responsibilities

• Serve as the first point of contact for employee HR questions and requests.
• Monitor and manage the People Support email inbox, ensuring employee inquiries receive a response within one business hour.
• Provide accurate basic information regarding company policies, procedures, benefits, and HR programs.
• Route employee questions and requests to the appropriate HR team, including Benefits, Payroll, Talent Acquisition, HR Operations.
• Recognize situations requiring escalation and appropriately elevate issues to HR Managers, Directors, or the SVP, People & Culture.
• Coordinate pre-employment and onboarding activities for new hires.
• Conduct new employee orientation and ensure completion of required onboarding documentation.
• Process and verify I-9 documentation in accordance with federal requirements.
• Coordinate and review background screenings.
• Assist new employees with onboarding systems, policies, and HR-related questions.
• Enter and maintain employee information within the Human Resource Information System (HRIS).
• Process personnel changes, including promotions, transfers, compensation changes, status changes, and employee updates.
• Maintain employee files and ensure required documentation is accurately stored and retained.
• Support HR compliance processes and documentation requirements.
• Assist with HR reporting, audits, recordkeeping, and document management activities.
• Assist with employee communications, intranet maintenance, announcements, and People & Culture initiatives.
• Support company programs, events, surveys, and employee engagement activities.
• Help ensure employees receive timely, accurate, and professional communication regarding HR-related matters.
• Contribute to continuous improvement efforts focused on enhancing employee service and operational efficiency.
• Participate in special projects and process improvement initiatives.
• Support other HR administrative and operational duties as assigned.
• Maintain a high level of professionalism, responsiveness, and confidentiality.

Qualifications

• High School Diploma or GED required.
• One year of professional administrative, customer service, office support, or human resources experience.
• Any combination of HR or business administration coursework, HR certification studies, or related education may be considered in lieu of experience.

Skills

• Exceptional customer service orientation and commitment to helping others.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Demonstrated attention to detail and accuracy.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Ability to handle sensitive and confidential information with discretion.
• Proficiency with Microsoft Office applications and business technology tools.
• Ability to work independently while collaborating effectively with a team.
• Positive, friendly, and professional demeanor.
• Proactive approach with a strong "can-do" attitude.

Preferred Qualifications

• Experience working with HRIS systems, databases, or business software.
• Experience supporting onboarding, HR operations, employee records, or HR systems.
• Basic knowledge of I-9 compliance, employee recordkeeping, and employment-related documentation.

Pay

$25.00 to $28.50 per hour plus bonus.

Benefits

Medical, dental, vision, company-paid life, and 401(k) with match.