People Services Digital Consumerization Lead

About the role

Bristol Myers Squibb is seeking a People Services Digital Consumerization Lead to reimagine how employees and People managers interact with HR tools and processes, serving as an employee advocate and UX champion within the People Services Organization. This role focuses on designing intuitive, consumer-grade experiences that reduce the need for documentation or support, leveraging AI and predictive analytics to anticipate employee needs and improve service delivery.

Responsibilities

• Partner with People process owners and HRIS teams
• Facilitate co-design sessions, empathy mapping, journey mapping, and usability testing
• Simplify complex workflows
• Develop prototypes and embed guidance
• Benchmark against best practices
• Establish feedback loops
• Collaborate cross-functionally with IT, HRIS, Digital Workplace, Communications, and People program leads

Qualifications

• 6+ years of experience in employee experience, HR operations, or UX design
• Strong grasp of design thinking and human-centered design principles
• Experience simplifying complex processes
• Expertise in qualitative research methods
• Excellent communication and influence skills
• Familiarity with Workday or similar HRIS tools

Preferred Qualifications

• Experience in HR transformation or digital adoption projects
• Background in service or product design
• Familiarity with tools like Figma, Mural, or Qualtrics

Pay

$122,910–$148,938, plus additional incentives and stock opportunities

Benefits

• Medical, dental, and vision insurance
• Life insurance and disability coverage
• 401(k) plan
• Paid time off
• Family care services
• Tuition reimbursement
• Recognition programs

Schedule

Based in Tampa, FL. BMS supports flexible work arrangements with guidance on on-site, hybrid, or remote work depending on role requirements.