People Service Center - Farmers Branch, TX

At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. Through our two divisions – BSN SPORTS and Varsity Spirit – and our network of 6,000+ employees and independent representatives, we partner with educational institutions, clubs, and professional sports to transform the student journey in sport and spirit.

Work type: Full Time Hybrid
Location: 14460 Varsity Brands Way, Farmers Branch TX
Work hours: Mon-Thurs onsite, Friday Remote 8AM-5PM CST
Travel requirement: Less than 5%

About the role

The People Service Center Coordinator supports HR functions including administration, employee relations, policy and procedure development, and education. You will help elevate the employee experience by focusing on onboarding, offboarding, general HR questions, payroll, benefits, and unemployment claims. This role supports the Manager, People Resource Service Center and interacts with all levels of employees, partnering with HRBPs and their departments to fulfill HR needs and other administrative tasks.

Responsibilities

• Manage and respond to all internal and external HR Tier 1 inquiries or requests
• Escalate Tier 2 issues to departmental COEs for resolution
• Promote and raise awareness to ensure employees effectively utilize direct access resources like intranet and Workday
• Manage the onboarding and offboarding aspects of the employee lifecycle
• Process background screens in compliance with Varsity Brands and EEOC hiring rules and standards
• Process and respond to employment verifications and unemployment claims
• Provide information about benefits, compensation, and payroll to employees
• Serve as the front-line initial point of contact in the Workday Help system for addressing employee concerns
• Support a large volume of in-person inquiries at the facility
• Maintain New Hire processing in shared drive
• Maintain DocuSign required forms
• Perform other duties as assigned

Qualifications

• High school diploma or GED required; HR degree preferred
• 1-2 years of HR experience preferred
• Understanding of HR tools such as ATS, HRIS, timekeeping, and payroll processing systems
• Knowledge of Federal and State Human Resource related laws and regulations
• Proven ability to communicate (listening, writing, and verbal) effectively across all levels of an organization

Skills

• Ability to handle sensitive matters with tact, diplomacy, and confidentiality
• Attention to detail, ability to multitask, remain organized, and prioritize tasks with strict deadlines
• Self-motivated team player with the ability to work independently with minimal supervision
• Ability to work in a fast-paced environment and pivot focus efficiently
• Comfortable with conflict resolution
• Proficient in Outlook, Microsoft Word, Excel, and PowerPoint
• Technology savvy; knowledge of Workday, UKG, or ADP is a plus

Physical Requirements

The physical demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Largely a sedentary role in a professional office environment
• Some filing requiring the ability to lift files, open filing cabinets, and bending as necessary
• This role is expected to be fully in-office

Pay

$22–$24 an hour. Pay rate varies based on criteria such as education, experience, qualifications, location, internal equity, and market alignment.

Benefits

• Comprehensive Health Care Benefits
• HSA Employer Contribution / FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Varsity Brands Ownership Program
• Employee Resource Groups
• Access to Financial Coaching and member-owned Credit Union
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment