Seasonal Customer Service - Springfield Town Center Rack

About the role

Join the Nordstrom Rack team in a fast‑paced, high‑energy environment where you’ll collaborate with teammates to create a welcoming and inclusive atmosphere for all customers. You’ll help ensure a quick and easy customer experience while keeping the store clean and clutter‑free. Flexibility is key, as you may work in different areas of the store to maintain floor and stockroom cleanliness and assist customers in finding great deals. Roles are available in Sales, Customer Service, Stock, and Fulfillment departments.

Responsibilities – Sales and Customer Service

• Work with the team to keep the sales floor “runway ready,” including re‑merchandising and straightening throughout the day.
• Assist customers at the register across in‑store, online, and mobile platforms, operating the point‑of‑sale system, bagging items of all sizes, handling bulky items, and ensuring a seamless, friendly experience.
• Provide a smooth fitting‑room experience by greeting and assisting customers, and sorting and returning clothing to the floor.
• Maintain a clean, clutter‑free customer environment by sorting and returning clothing to the sales floor.
• Keep stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
• Demonstrate expertise in all store technologies.
• Adhere to operational, merchandise, and asset‑protection standards.
• Promote initiatives such as the Nordstrom Rewards program.

Responsibilities – Stock Support and Fulfillment

• Receive, unload, unpack, and deliver newly arrived merchandise to selling departments.
• Fulfill customer orders promptly while meeting quality standards.
• Prepare and ship customers’ orders following quality, packing, and shipping standards.
• Utilize inventory‑management systems to scan, process, and research merchandise shipments in line with inventory control processes.
• Assist in maintaining clean and organized selling floors and stockrooms.
• Provide general store support, such as setting up special events, organizing the backroom, handling markdowns, and relocating store fixtures.

Requirements

• Clear, effective communication with strong interpersonal skills.
• Accountability, initiative, and a high level of ownership.
• Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast‑paced environment.
• Ability to work a flexible schedule based on business needs.

Physical Requirements

• Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Handling bulky or awkwardly shaped items, including reaching for and lifting items above the head.
• Regularly lift items weighing up to 10 lb and occasionally up to 25 lb.
• For Stock and Fulfillment roles: frequently lift and carry up to 25 lb and occasionally up to 50 lb.

Pay

Hourly rate: $18.65 – $19.40 (location dependent). Commission for most selling employees varies by merchandise: apparel, shoes, and accessories typically 3 % – 14.5 %; beauty and men’s fragrance sales typically 3 %.

Benefits

• Medical, Vision, and Dental coverage.
• Retirement plans (401k).
• Paid time away, including PTO accruals and holidays.
• Life insurance and disability coverage.
• Merchandise discount and Employee Assistance Program resources.
• Performance‑based incentives/bonuses (eligibility may apply).