People Partner & People Operations Manager – Global Revenue & Customer Experience Functions

About the role

As our first People Partner & People Operations member based in New York, you have a rare builder’s opportunity. You won’t just execute an off-the-shelf playbook; instead, you will partner closely with our VP People in our headquarters in Düsseldorf/Germany to jointly architect, establish, and launch vivenu’s first People Partner role from scratch. Acting as the trusted on-the-ground anchor for our New York and Tampa teams, you will collaborate directly with our US- and Germany-based Leaders in Sales and Customer Experience (CX). This role is perfect for a pragmatic expert who loves the duality of driving local people programs while keeping a sharp, hands-on eye on our US operational and compliance foundation. Because we believe true people partnership and deep cultural roots are built face-to-face, this is a fully on-site role based out of our vibrant Manhattan hub.

Responsibilities

Functional & Cross-Border People Partnering

• Act as the trusted, commercially-minded, go-to People Partner for our US and Germany-based Revenue and CX leaders; help them navigate team dynamics, structure departments to meet business goals as they scale, and equip them with practical tools and confidence to lead independently.
• Seamlessly align and collaborate with our Düsseldorf-based People Team for Germany-specific HR and legal topics, as well as with the Talent Acquisition Team to ensure a seamless, high-velocity hiring experience for all Revenue & CX hires.
• Maintain a regular presence at our Tampa hub to support leaders and teams on the ground, and travel periodically to our Düsseldorf/Germany headquarters to build close ties with the local German People Team and our European Revenue/CX managers.
• Drive the seamless, end-to-end execution of core people programs within your functions—such as quarterly performance reviews, calibration cycles, robust talent assessment frameworks, and leadership enablement programs.
• Partner proactively with managers to set clear standards, identify underperformance early, and co-create actionable development plans.
• Serve as an empathetic, go-to people contact for US-based individual contributors, guiding them through HR queries and sensitive Employee Relations topics with calm judgment and discretion.

US People Operations & Compliance (Hands-on Execution)

• Manage the complete US employee journey, executing flawless onboarding, offboarding, and transactional lifecycle changes (promotions, salary adjustments).
• Ensure US compliance foundation, including I-9 verifications, adherence to state labor laws, and regular policy updates.
• Act as the main payroll and benefits liaison with our PEO (Rippling), ensuring accurate payroll inputs and smooth administration of Health and 401(k) plans.
• Maintain high data integrity within Rippling, supervising administrative tasks to ensure scalable, clean HR operations.

Requirements

• 7+ years of progressive HR experience, with at least 3 years in a dedicated HR Business Partner or People Partner role, ideally within a fast-paced B2B sales environment.
• Deep, hands-on knowledge of US employment law, payroll practices, and benefits administration (specifically New York and ideally Florida regulations).
• Highly tech-savvy and fluent in managing tools like HRIS (Rippling), ATS, Google Suite, and Notion; actively leverage LLMs to automate administrative friction, accelerate workflows, and scale output.
• Genuine enjoyment of the duality of this role—energized by high-level org design sessions with a VP as well as flawless internal employment documentation and payroll data updates.
• Proven track record of resolving sensitive Employee Relations matters with calm judgment and localized legal risk awareness.
• Willingness and readiness to partially accommodate European time zones to ensure seamless communication and touchpoints with stakeholders based in Germany.
• Excitement and availability for regular domestic travel within the US (to our Tampa hub) and international travel to our headquarters in Düsseldorf/Germany.

Pay

$140,000 – $180,000 a year