People Ops Manager

About the role

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works.

Responsibilities

• HR Operations & Compliance
  • Employee Lifecycle Management: Own the end-to-end onboarding and offboarding processes, ensuring a seamless, high-touch experience for all new hires and departing employees.
  • HRIS & Data Integrity: Manage and audit our HRIS (Rippling), ensuring 100% accuracy in employee records, state tax allocations, job changes, and compensation data.
  • Total Rewards and Benefits Administration: Administer and manage all health, welfare, and retirement programs in collaboration with finance, partnering closely with brokers and platform vendors (e.g., Accrue, Tilt).
  • Compliance & Audits: Lead regular audits including 401(k) administration, worker classification (interns, contractors, FTEs), and state-by-state payroll tax compliance.
• HRBP & Employee Relations Manager Partnership
  • Act as the first point of contact for managers on HR policies, performance management, and employee relations.
• Performance Cycle Support
  • Coordinate the execution of our bi-annual performance review and calibration cycles, ensuring timelines are met and compensation adjustments are accurately processed.
• Employee Support
  • Serve as a trusted resource for employees on benefits, leaves of absence (partnering with Tilt), and general workplace inquiries.
• Recruiting Ops & People Ops Management
  • Recruiting Operations: Partner with the Talent Acquisition team to optimize recruiting workflows, manage ATS data integrity, and coordinate seamless handoffs from candidate-to-new-hire.
  • Program Management: Support the rollout or revamp of key People programs, such as onboarding, off-boarding, operation reporting, and training initiatives.
• Office Experience & Facilities Liaison
  • Act as the local People Ops representative in our brand-new SF office, coordinating with building management, managing local vendor relationships, and ensuring a welcoming, productive environment for our hybrid team.

What We’re Looking For

Growth mindset with hands-on AI-powered operation expertises. 4+ years of experience in HR Operations, as an HR Generalist, or as an HRBP, ideally within a fast-growing technology company. You are known for your calm, steady presence. When priorities shift rapidly or complex employee situations arise, you remain level-headed and solution-oriented. You believe that "the small things are the big things." You double-check data, spot Rippling discrepancies before they become payroll issues, and take pride in flawless execution. You don't just execute processes—you want to understand why they work and how to make them better. You learn quickly, adapt to new tools, and actively seek feedback to grow. You are comfortable with ambiguity and can pivot quickly. You understand that in a high-growth environment, moving fast and maintaining high quality are both non-negotiable. You communicate clearly, empathetically, and professionally across all levels of the organization.

About Instawork

Founded in 2015, Instawork is the nation’s leading online labor marketplace for food services, hospitality, light industry, and logistics, connecting more than 7M skilled workers with local restaurants, hotels, warehouses, stadiums, and more. Our AI-powered platform serves thousands of businesses across more than 50 major markets in the United States and Canada. We're not just helping fill shifts, we're supporting local economies—and we're just getting started!