People Ops Generalist

About the role

The organization operates in the dental healthcare technology industry, focusing on improving oral health care through AI solutions. It addresses challenges in delivering effective dental care by enhancing clinical expertise and streamlining patient outcomes. Serving thousands of clinicians, the program impacts real dental practices and supports proactive oral healthcare. The PEOPLE OPERATIONS GENERALIST will establish and enhance the foundational employee experience within the organization. This role is responsible for building scalable HR systems, improving onboarding, developing employee resources, and leveraging AI and automation to innovate People Operations. The position contributes by creating efficient, user-friendly processes that support employees throughout their lifecycle, enabling smoother navigation and reducing administrative burdens.

Responsibilities

• Develop and continuously improve onboarding from offer acceptance through ramp
• Create an accessible employee hub for information and resources
• Establish core People policies, documentation, and operational infrastructure
• Identify and address gaps in the employee lifecycle
• Apply AI and automation to streamline People programs
• Build self-service tools to minimize People administration
• Monitor employee feedback to detect and resolve issues early
• Collaborate with leadership on new People programs and experiments
• Manage execution to ensure solutions are practical and adopted

Requirements

• Strong systems thinking to identify root problems
• Experience using AI to build or automate HR-related solutions
• Ability to create processes from the ground up
• Independent operation with outcome-driven execution
• Product-oriented mindset focused on user experience
• Preference for simplicity and avoidance of unnecessary processes
• Comfortable with rapid iteration and improvement
• Passion for innovation in People Operations
• Relevant People Operations experience preferred but not mandatory

Pay

Base salary range: $170,000 to $180,000. Variable bonus: $40,000 to $50,000 tied to net revenue retention and account retention. Total compensation may include bonus opportunities, equity, and benefits, varying by experience and location.

Benefits

• Unlimited paid time off
• 100% company-paid dental and vision coverage
• Generous medical contributions