People Ops Generalist

Talent Management & Team Member Engagement

Support quarterly review processes and development programs for high-potential team members.
Partner with leaders to coach under performers and support performance improvement efforts.
Contribute to talent initiatives that add measurable value to the organization.
Ensure both our Atlanta-based and remote workforce feel engaged and supported.

Operations & Administration

• Oversee day-to-day People Ops operations and employee lifecycle administration.
  Manage onboarding, off-boarding, role changes, and employee records throughout the full team member lifecycle.
  Maintain and update employee policies, procedures, and handbook content.
  Manage People Operations compliance reporting, audits, and documentation.
  Serve as a first point of contact for employee questions regarding benefits, policies, leave, and People Ops processes.
  Assist with accommodation and leave administration in partnership with external vendors and legal guidance.
  Aid in investigations, documentation, and resolution of employee concerns as needed.

Cultivating Our Culture

• Lead onboarding for new hires to ensure a seamless, culture-forward experience.
  Create and support innovative culture events and team member engagement initiatives.
  Champion our core values in day-to-day People Operations work.
  Contribute to the overall growth and development of the organization through culture efforts.

Benefits Administration

• Serve as the primary administrator for all employee benefit programs.
  Manage all insurance, FSA/HSA, voluntary, and wellness benefits in partnership with brokers and carriers.
  Lead annual Open Enrollment planning, communications, testing, and execution.
  Conduct regular audits of benefit enrollments, deductions, invoices, and eligibility files.
  Maintain compliance with ACA, COBRA, HIPAA, ERISA, and other applicable regulations.
  Resolve escalated employee benefit issues in partnership with brokers and carriers.
  Process benefit enrollments and changes.

Process Improvement & Reporting

• Identify opportunities to streamline People Operations and drive operational excellence through smarter processes and a clear understanding of People Operations data.
  Continuously evaluate and improve People Ops workflows, systems, and administrative processes.
  Create tools and strategies that reduce manual effort and improve consistency across the employee lifecycle.
  Support People Operations initiatives and special projects related to employee experience, compliance, and operational excellence.

Vendor Management

• Serve as the primary point of contact for all People Operations vendors.
  Manage relationships with benefits brokers, insurance carriers, People Operations technology vendors, and third-party administrators.
  Oversee service-level expectations, contract renewals, and issue resolution.
  Coordinate vendor implementations, system enhancements, and annual program reviews.
  Monitor vendor performance and recommend process improvements to enhance employee experience and operational efficiency.