People Operations Program Manager, Immigration & Global Mobility

About the role

The role serves as the principal strategic advisor for Waymo's Global Immigration Program. You will handle complex immigration inquiries, evaluate and architect policies, and provide guidance on hiring international talent.

Responsibilities

• Answer complex immigration inquiries from international employees and candidates with empathy, clarity, and speed.
• Evaluate, iterate, and architect global immigration policies and frameworks.
• Identify operational bottlenecks to streamline scale, enhance the employee experience, and future-proof talent mobility pipelines.
• Own the resolution of complex case and escalations, tracking critical timelines, case statuses, and extensions.
• Provide expert guidance on hiring timelines, costs, and risk assessments for international talent.
• Counsel candidates, employees, and managers on immigration policies, setting clear expectations regarding best practices, processes, legal limitations, and timelines.
• Partner closely with external immigration counsel to initiate, track, and audit non-immigrant and immigrant filings, ensuring high-quality submissions, strict compliance, and adherence to Service Level Agreements (SLAs).
• Design, build, and deliver internal educational resources, toolkits, and training sessions to demystify immigration timelines and policy updates for cross-functional teams.
• Analyze intricate immigration matters alongside outside counsel to synthesize clear, actionable, and compliant solutions for internal business stakeholders.
• Continuously evaluate and iterate on internal immigration policies and workflows, actively identifying opportunities to streamline operations and enhance the overall employee experience.
• Manage the end-to-end execution of global employee mobility events (including permanent transfers, temporary assignments, remote work and new hire temporary relocations) ensuring full compliance with company policies, local regulations, and international immigration guidelines.

Requirements

• 10+ years of dedicated experience in corporate immigration, ideally gained either in-house at a fast-growing technology company or within a high-volume, premier corporate immigration law firm.
• Deep technical knowledge of US non-immigrant and immigrant visa categories (including H-1B, L-1, TN, O-1, E-3, F-1 OPT/STEM) as well as the PERM labor certification and permanent residency processes.
• Strong fluency with current USCIS, Department of Labor (DOL), and Department of State (DOS) regulations and trends.

Qualifications

• Exceptional written and verbal communication skills, with a proven ability to translate dense, intimidating legal jargon into warm, easily digestible guidance for anxious employees.
• A heightened sense of urgency and execution, with a track record of meeting strict deadlines while handling highly confidential information with absolute discretion and cultural sensitivity.
• A proactive, solutions-oriented mindset capable of navigating ambiguous legal gray areas and establishing creative, fully compliant pathways for business-critical talent.
• High proficiency with modern HRIS platforms (e.g., Workday) and specialized immigration case management software.

Skills

• Strategic thinking and problem-solving skills.
• Excellent interpersonal and communication skills.
• Ability to manage multiple priorities and deadlines.
• Knowledge of immigration laws and regulations.
• Experience with immigration case management systems.

Benefits

Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.

Pay

The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level.

Schedule

This role follows a hybrid work schedule.