People Operations Lead

About the role

Lead the People Operations team, overseeing daily HR transactions and ensuring accuracy and timeliness across the employee lifecycle.

Responsibilities

• Manage and develop a team of People Operations Specialists, establishing performance expectations and providing coaching.
• Oversee HRIS transactions including hires, job changes, terminations, and other employee data updates.
• Monitor operational metrics, review escalated issues, and ensure compliance with policies and audit requirements.
• Standardize and improve operational processes, supporting system enhancements and change management.
• Analyze workload trends, prepare reports, and implement process improvements for efficiency and service quality.
• Partner with HRIS and SME teams to resolve issues and support system testing and deployment.
• Conduct quality reviews and audits to maintain data integrity and operational excellence.

Requirements

• Strong knowledge of HR operations and employee lifecycle management.
• Experience building, documenting, and improving processes and policies.
• Excellent communication, problem-solving, and organizational skills.
• Ability to handle high-volume workloads with attention to detail.
• Preferred: Bachelor's degree, leadership experience, familiarity with Workday HCM, process improvement, and advanced reporting skills.

Work Environment

• Standard office setting.
• Occasional lifting.
• Handling confidential information.
• Prior experience with HR systems and process improvement methodologies is advantageous.