People Operations Lead

The Opportunity

The Regional People Lead, North America is responsible for leading and optimizing People Operations across the region, ensuring consistent, compliant, and efficient delivery of employee lifecycle processes from onboarding to offboarding.

Key Responsibilities

• Maintain documented and standardised People Operations procedures
• Ensure operational activities are auditable, process-driven, and continuously improved through regular review and process optimisation
• Own and manage the full employee lifecycle across North America, including onboarding, employee changes, and offboarding
• Ensure all People Operations processes are compliant, accurate, and delivered to a high standard
• Act as the escalation point for complex operational and employee matters
• Own document control processes for People policies, handbooks, templates, and operational documentation
• Ensure version control, review cycles, approval processes, and record retention standards are maintained across People documentation
• Draft, review, and maintain regional People policies, employee handbooks, and operational documentation
• Own contractual documentation and oversee sensitive employee records with absolute confidentiality
• Continuously improve documentation processes and governance standards
• Drive continuous improvement initiatives across People Operations processes and systems
• Establish and maintain standard operating procedures (SOPs) for key People workflows
• Improve and optimise People systems, workflows, and operational processes
• Identify opportunities to automate manual tasks and improve operational efficiency
• Drive best practices across People data management, reporting accuracy, and process governance
• Partner with Reward and Finance teams to support compensation reviews, benchmarking, payroll processes, and benefits administration
• Lead operational delivery of performance and reward cycles, including HRIS updates, reporting, and data validation
• Provide reporting and insights on compensation, attrition, and People metrics
• Support the Business Partnering team with complex Employee Relations matters
• Provide guidance on ER processes, documentation, and operational risk management
• Build strong relationships with senior stakeholders across People, Finance, Reward, and Legal
• Present People insights, operational updates, and recommendations to regional leadership
• Influence decision-making through strong operational expertise, data, and stakeholder management

Qualifications & Experience

• Significant experience in People/HR Operations within a fast-paced environment
• Experience supporting North American employment processes and compliance requirements
• Strong experience drafting and maintaining HR policies, handbooks, and employment documentation
• Experience supporting Total rewards operations
• Strong HRIS, reporting, and process improvement experience
• Excellent organisational, communication, and stakeholder management skills