People Operations Lead

About the role

We are seeking a motivated, reliable leader to join our team as a People Operations Lead on the Human Resources Information System (HRIS) and Strategy team. This position is responsible for leading the daily operations of the People Operations team, ensuring the accurate and timely processing of high-volume HR transactions across the team member lifecycle.

Responsibilities

• Lead, coach, develop, and manage a team of People Operations Specialists
• Establish performance expectations and monitor productivity, quality and service level agreements
• Partner with HRIS manager, provide ongoing coaching, feedback and career development opportunities, as well as corrective actions when necessary
• Support workload balancing, resource planning, and prioritization of team activities to meet operational demands and business needs
• Oversee the execution of Human Capital Management (HCM) transactions, including hires, job changes, organizational assignments, compensation changes, leave transactions, worker data updates, terminations, and other team member lifecycle activities
• Ensure transactions are processed accurately, timely, and in accordance with established service level agreements, policies, and procedures
• Monitor daily work queues; review, investigate, and resolve escalated transaction issues, data discrepancies, and operational challenges; support prioritization of workload based on business needs
• Ensure compliance with internal controls, policies and audit requirements
• Develop, document, maintain, and govern standard operating procedures, policies, work instructions, and operational processes to ensure clear ownership, consistency, and adherence across the organization
• Identify opportunities to improve efficiency, eliminate manual effort, and standardize processes
• Lead operational process improvement initiatives and support implementation of new processes
• Partner with HRIS on system enhancements, testing, and deployment readiness
• Analyze operational, quality, and workload trends and recommend solutions to improve service delivery
• Collaborate with HRIS and Functional SMEs to resolve operations issues
• Serve as a subject matter expert on operational workflows, transaction execution, and People Operations processes
• Monitor operational metrics, service levels, workload trends, and performance against established goals and service commitments
• Conduct quality reviews and audits to ensure transaction accuracy and compliance within the HCM system of record
• Prepare and distribute operational reports, dashboards, audit results, and performance outcomes
• Drive corrective actions and process improvements based on audit findings and operational trends

Requirements

• Strong knowledge of HR operations, employee lifecycle processes, and transaction management
• Demonstrated experience building, documenting, and improving operational processes and policy
• Strong analytical, organizational, and problem-solving skills
• Excellent verbal and written communication skills
• Ability to build partnerships across multiple functional teams
• Experience managing service levels, quality standards, and operational metrics
• Strong attention to detail and commitment to data accuracy
• Able to handle confidential information with discretion

Qualifications and Competencies

• Bachelor's degree in Human Resources, Business Administration, or another related field
• Supervisory or leadership experience within HR Operations, Shared Services, HRIS, or Payroll
• Experience with Workday HCM
• Experience managing employee lifecycle transactions in a centralized service model
• Experience with process improvement methodologies and operational excellence practices
• Advanced Microsoft Excel and reporting skills
• Experience with case management, knowledge management, or ticketing systems