People Operations Lead

About the role

The People Operations Lead will build the People function from the ground up, serving as the go-to person for employees and managers navigating the hard stuff, and keeping the systems and processes running smoothly.

Responsibilities

• Employee relations: Handle leaves, life events, conflicts, investigations, and exits with judgment and discretion.
• Lifecycle & HR systems: Own onboarding through offboarding, coordinate immigration matters, and run Rippling as the system of record for employee data, workflows, and reporting.
• Org design & career growth: Partner with GTM and Engineering, Product, and Design leaders on workforce planning and build reporting structures, job architecture, leveling, and career progression paths.
• Manager development & performance: Coach first-time managers on feedback and team development, and stand up performance cycles and calibration.
• Policies, payroll & vendor ops: Keep documentation and policy current, manage payroll inputs, benefits administration, and vendor relationships, and push towards more automated workflows.
• Data & change management: Track people metrics and lead reorgs and structural changes.
• Other tasks as needed.

Requirements

• 5–8 years of HR/People experience spanning both business partnership and hands-on People operations.
• A track record of navigating sensitive employee situations with good judgment and discretion.
• A natural ability to earn trust quickly with people at every level.
• A bias toward execution — you can take a messy, undefined program and turn it into something that runs reliably.
• Good instincts for what's confidential and who needs to know, and the discipline to apply policy evenly.
• Experience supporting both GTM and Engineering, Product, and Design orgs preferred.
• Direct ownership of an HRIS platform (Rippling preferred, or similar).
• Experience building People infrastructure from scratch at an early-stage company.
• Familiarity with org design, job leveling, and career framework fundamentals.
• Comfort using data to inform people decisions rather than just react to them.

Qualifications

• Strong base salary, top-tier commission plan, equity, and comprehensive benefits.

Skills

• Strong communication and interpersonal skills.
• Ability to handle sensitive and confidential information.
• Experience with HRIS platforms (Rippling preferred).
• Experience with data analysis and reporting.
• Experience with performance management and coaching.
• Experience with immigration law and compliance.

Benefits

• Full coverage of health, dental, and vision benefits.
• Competitive compensation and meaningful stock options.
• Company 401(k) plan.
• Unlimited PTO.
• Outstanding in-office culture in the heart of San Francisco.
• Team events, such as happy hours and off-sites.
• Commuter benefits.