People Operations Lead

About the role

Courier Health is on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported. We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes.

We’re an NYC-based team that believes culture, craft, and customer obsession go hand in hand. We show up for each other the same way we show up for the people we serve. We’re an office-first company that values in-person collaboration 4 days per week because we believe the best work happens when you can collaborate and brainstorm together in the same room.

Courier Health is at an inflection point. We exist to get patients faster, better access to life-saving therapies, and every person we hire extends that reach. We’ve grown from 60 people to 140 this year, and the systems that got us here won’t carry us further. This role owns that. As People Operations Lead, you’ll report to our Chief People Officer and build the infrastructure, data, and programs that help a growing team do its best work. You’ll start as a team of one and use AI to do more than a team of one usually can. Most of this function is still unwritten. If you’ve helped a startup scale from Series A or B and want to build a people function with direct access to leadership, this is the seat.

Responsibilities

• Build a people function that runs on systems, not memory: decide what to bring in-house, what to automate with AI, and what to retire; document everything so the function runs without depending on any one person.
• Define the people metrics that matter, build dashboards that track them, and turn the numbers into a story executives can act on.
• Own total rewards — compensation, benefits, and equity — including salary bands, benchmarking, and pay equity analysis; ensure every comp decision is consistent and easy to explain.
• Own the employee lifecycle from offer to exit: handle benefits, leave, payroll, and immigration questions that require real judgment; build how we recognize great work.
• As the team doubles in size, help preserve what makes this team feel like a team.

Requirements

• 5+ years in People Operations or HR, including time at an early-stage tech company that scaled from Series A or B.
• Hands-on experience with a PEO and moving HR administration in-house.
• Proven ownership of total rewards, including band design, benchmarking, and pay equity analysis.
• Experience building AI-powered workflows in an HR or People context.
• Analytically sharp, with advanced spreadsheet skills and strong fluency in HRIS and reporting tools.
• Strong generalist foundations across benefits, leave, payroll, and compliance.
• A track record of building process where none existed, and a habit of starting with a draft instead of waiting for a perfect brief.
• High judgment and discretion: you know what to escalate, what to just solve, and how to handle sensitive matters well.
• Clear, crisp written communication.

Preferred qualifications

• Program management experience running cross-functional initiatives.

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Commuter Benefits
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

Pay

The annual salary range for the target level for this role is $140,000 - $175,000 plus equity + benefits, including medical, dental, and vision.

Schedule

Office-first with in-person collaboration 4 days per week.