People Operations Generalist

Role Summary

Rowan is seeking a highly organized, detail-oriented, and service-minded People Operations Generalist to support the day-to-day execution of People Operations and employee lifecycle processes.

Essential Responsibilities

• Coordinate all pre-boarding and onboarding activities for new hires
• Facilitate I-9 completion, employment verification, and background check administration
• Affirm onboarding communications
• Maintain employee records and onboarding workflows within HiBob and other People systems
• Cover workstation assignments and onboarding logistics for office-based employees
• Ensure onboarding documentation is completed accurately and on time
• Support employee lifecycle events including status changes, promotions, transfers, and offboarding administration

People Operations & Administration

• Maintain employee data integrity and confidentiality within HR systems
• Process employee lifecycle transactions including hires, changes, leave administration support, and terminations
• Support handbook administration, policy acknowledgments, and policy updates
• Manage employment verifications and routine employee documentation requests
• Manage People & Culture SharePoint sites, forms, policies, and operational documentation
• Partner with managers and employees to answer routine questions regarding policies, procedures, and People programs
• Aid with benefits administration, compliance tracking, and employee communications
• Support payroll and people-related audits through accurate documentation and reporting
• Aid with administration of employee incentive programs, including participant communications, documentation updates, and employee status changes

Compliance & HR Systems Support

• Comply with federal, state, and local employment laws
• Coordinate required compliance training programs and track completion
• Maintain HRIS data accuracy and assist with HR system audits
• Aid with reporting, workflow automation, and process improvements within People systems
• Partner with People Operations leadership to maintain scalable and compliant People practices

Talent Acquisition Support

• Cover onsite interviews between candidates, recruiters, hiring managers, and interview panels
• Sustain candidate records within the Applicant Tracking System (ATS)
• Cover offer documentation, background checks, and onboarding handoffs
• Aid with recruiting metrics, reporting, and process documentation
• Aid with administering referral bonus program

Reporting & Continuous Improvement

• Partner with the People Operations Analyst to deliver workforce, recruiting, and People Operations reporting, analytics, and insights
• Drive data-informed decision-making through workforce analytics, reporting, and trend analysis
• Improve People Operations processes, reporting capabilities, and infrastructure through automation, standardization, and continuous improvement

Required Education, Skills, And Experience

• Bachelor's degree in Human Resources, Business Administration, Communications, or a related field preferred
• 2-4 years of experience in People Operations, Human Resources, Recruiting Coordination, or a related field
• Experience supporting multiple areas of the employee lifecycle in a fast-paced environment
• Experience working with HRIS and ATS platforms (HiBob and Ashby preferred)
• Experience managing sensitive and confidential employee information

Skills

• Strong organizational and project management skills
• Exceptional attention to detail and follow-through
• Strong customer service orientation and employee support mindset
• Excellent written and verbal communication skills
• Ability to maintain confidentiality and exercise sound judgment
• Proficiency with Microsoft Office Suite, SharePoint, HRIS, and recruiting systems
• Strong problem-solving and process improvement capabilities
• Ability to prioritize competing demands while maintaining accuracy