People Operations Coordinator

About the role

The People Operations Coordinator plays an essential role in supporting the day-to-day operations of Solera Senior Living's team members and managers. This role serves as the first point of contact for HR-related inquiries and assists with various HR tasks.

Responsibilities

• Serve as a first point of contact for team member and manager HR questions, resolving routine ones promptly and warmly, and escalating complex issues to the Director of People Operations.
• Support benefits administration, including enrollments, qualifying life events, changes, and record accuracy.
• Aid in onboarding and offboarding coordination, documentation, and follow-through.
• Maintain employee records and files in compliance with company policy and applicable regulations.
• Help troubleshoot HRIS (UKG) issues, such as access and permissions, data errors, and workflow hiccups, and assist in testing system updates and new functionality.
• Run routine reports and support audits, compliance reporting, and data reconciliation.
• Track recurring questions and flag patterns to identify areas for improvement, and assist in documenting and maintaining HR processes, job aids, and quick-reference guides.
• Partner across People & Culture to keep processes organized, documented, and continuously improving.

Qualifications

• Ace of technology and the ability to learn HRIS/benefits systems quickly (UKG experience a plus).
• A troubleshooter’s instinct — curious about why something broke, willing to dig in, and comfortable asking the Director for help before guessing.
• Strong organization and attention to detail — you take pride in accurate, tidy records.
• Excellent communication and a genuinely helpful, people-first approach with team members at every level.
• Data and AI curiosity — comfort in spreadsheets, an eye for inconsistencies, and interest in using new tools (including AI) to work faster.
• Learning agility — you pick up new systems quickly and want to grow faster than the role requires.
• Discretion and good judgment handling confidential information.
• Ability to juggle multiple requests and prioritize in a fast-moving, multi-site environment.