People Operations Coordinator

Key Responsibilities

• Serve as process lead for tier 1 processes, including but not limited to:
  • I-9 verifications
  • Employee verifications and letters
  • Elevated background checks
  • Domestic and international relocation
  • Working abroad requests
  • International business travel requests
  • Workday processing (one-time payments, corrections, employee changes, etc.)
• Manage HR Service Desk tickets, including prioritizing, responding to, and resolving tickets with a high level of empathy and a superior level of service for Optro employees.
• Manage the HR inbox, including responding to external requests, directing email communications to the appropriate person, etc.
• Ensure process documentation is up to date as current processes evolve.
• Maintain employee resources and People Team enablement; proactively identify opportunities to enhance existing content or create new content as needs arise.
• Identify ways to increase operational efficiency through system automation and AI. Proactively research, test, and implement AI workflows to reduce administrative tasks.
• Help drive the team towards employee self-service without compromising experience.
• Contribute to key People Operations special projects such as new program rollouts, new system implementation, systems integration, etc.

Attributes for a Successful Candidate

• Min 1 year of experience as a People Ops, Recruiting Coordinator, or related experience.
• Hands-on experience using AI tools to increase productivity.
• High curiosity to learn and explore new systems and experience with AI capabilities in thoughtful and creative ways (Google Gemini, ChatGPT, Claude, etc.).
• Strong organizational skills with the ability to effectively prioritize tasks.
• Excellent attention to detail with an emphasis on accurate employee data.
• Strong communication skills, both written and verbal, with the ability to interact professionally with employees at all levels of the organization.
• Able to closely follow detailed processes while also exercising strong problem solving skills when new, unfamiliar requests arise.
• Able to exercise solid judgement and identify the appropriate time to escalate issues.
• Tech-savvy and skilled with learning new systems.

Nice to Have

• Familiarity with Workday and experience executing a range of business processes (nice to have but not required).

Compensation Range

49.6K - 68.2K

Perks (United States)

• LIVE YOUR BEST LIFE (LYBL)!
• $200/mo for anything that enhances your life
• Comprehensive employee health coverage
• Competitive compensation & bonus program
• Flexible vacation (exempt) / Accrued vacation (non-exempt)
• Time off for your birthday & volunteering
• Employee resource groups
• Opportunities for team and company-wide get-togethers!